Teams specialising in remote commercial management to deal with issues affecting our partners:
business development, self-care, process optimisation, customer satisfaction and more.
Processing teams that work to individual specifications (multi-channel management, VIP customer services, multilingual platforms, e-reputation, etc.) and are adapted to the specific restrictions of the sector (managing sales representatives, suppliers, buyers and marketplaces, etc.)
Expertise with market tools (zendesk, diabolo, salesforce, Iadvize, etc.) and ability to manage performance indicators that are specific to the sector (managing files, email and social media response times, conversion rates, customer effort, repeat buying, etc.)
The ability to offer a tailored customer experience, the bedrock of our partners’ reputation, and analysis of the customer voice through surveys and studies, satisfaction assessment, and operational support to enable us to get as close as possible to the expressed need.
Achieving recognition with our partners by our side, such as our nomination for “Customer Service of the Year”.
The option to support our partners at international level through mixed, inshore, nearshore and offshore solutions.