Our specialised energy department supports our partners in this sector thanks to its wide range
of expertise covering the entire customer journey.Information - Advice
We inform, advise and support customers with regard to managing their accounts and their consumption, working to promote web services, to develop autonomous practices and reduce contact rates.Contract opening - Marketing
Our experts manage service implementation and convert customer interactions into opportunities for added value and upselling, whether through incoming contact or outgoing call campaigns. Contract management
We monitor and manage the ongoing relationship, covering all the elements of a customer account lifecycle, as well as intermediary management tasks, written and verbal complaints, complex cases and goodwill gestures.Financial management – Recovery
Our middle-office and back-office teams perform the most specialised of tasks: invoicing and adjusting invoices, changing payment methods and schedules, providing refunds, etc.
We deploy tailored and robust financial recovery strategies that gain loyalty: from a simple reminder to a dispute.Social networks
It is vital, strategically speaking, to interact, respond to questions and reassure customers through social media. That’s why the armatis-lc teams are committed to ensuring an exceptional digital relationship that offers a sense of community while complying with legal requirements.Measuring user satisfaction
We measure satisfaction (on-the-spot and follow-up surveys), analyse conversations and propose areas of improvement for services and work procedures.