abC | armatis-lc Business Consulting

application
abC | armatis-lc Business Consulting

The abC team brings together specialists in integrated customer relationship management solutions.

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  • Change management

    Change management



    We use the most efficient methods, techniques and resources to support your transformation and quickly achieve the results you expect. 

    There are several advantages to this approach:

    • The ability to reap the benefits you expect in a favourable climate
    • The ability to help prevent psychosocial risks
    • The ability to successfully deliver the project and implement the company’s development strategy

    "Armatis-lc
  • Organisational consulting

    Organisational consulting


    abC supports you through your reorganisation from the diagnostic phase all the way through to the operational implementation of your solutions.
    Our team of strategy and corporate organisation consultants provides a fresh and objective insight to help you implement an operational action plan to support your strategy:

    • Diagnosing organisational issues
    • Defining operational action plans
    • Support in formalising processes
    • Defining roles and responsibilities
    • Implementing performance monitoring indicators


  • Integration of third-party publisher solutions

    Integration of third-party publisher solution


    We manage all or part of the integration of third-party resources and software designed to electronically process data relating to your business activities. 
    Our team oversees both the completion of the work and the associated operational administration.


    "Armatis-lc
  • Providing an SAAS model

    Providing an SAAS model



    We offer applications that are designed in web mode, meaning that they can be distributed online. These applications adapt to your needs and are hosted and managed by us.

    Invoicing that is directly linked to your usage will help you to optimise costs.

    We provide you with:
    • Our Socle CRM tool
    • Interaction tools (IVR, Chat, SMS, email, social networks etc.)

    "Armatis-lc
  • Training

    Training


    We analyse and study the feasibility of any training according to your company’s financial, administrative and human resources.

    Our mission is to accelerate your employees’ learning curve. In order to achieve this, we will work jointly to:
    • Create a skills map
    • Set up adifferentiated training programme
    • Strengthenrelationship excellence

YBOO | Communication, automation and distribution

performance
YBOO | Communication, automation and distribution

YBOO CONSULTING supports you with your data management challenges to develop production solutions and create innovative distribution methods.

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  • Web Reporting – Business Intelligence

    Web Reporting – Business Intelligence


    YBOO Consulting develops tailor-made, innovative web reporting solutions :
    • Customer tracking, to monitor your customers’ level of satisfaction throughout their journey on a daily basis, and to respond promptly to any dissatisfaction
    • Market studies, commercial monitoring.
    • A business intelligence solution to provide you with operational data in France or globally.
    • CRM
    • solutions
    • Company social networks

    YBOO has opted for total technical independence by basing itself around the latest Big data-focussed andfully responsive open source technologies.

    The solutions are made-to-measure and meet all the restrictions and requirements of our customers, at competitive prices.

    YBOO guarantees the security of data our customers provide : Dedicated servers, HTTPS protocol, secure access, and undertakes to work closely with IT departments (penetration tests, web services deployment, etc.).




INIT | Etudes Marketing & Capital Clients

performance
INIT | Etudes Marketing & Capital Clients

Since its creation in 1995, INIT has been ranked the number one French specialist in customer research (according to Marketing Research News).

Fermer
  • Continuous management of the customer experience

    Continuous management of the customer experience


    A rich customer experience may include steps like placing an order, receiving a delivery, troubleshooting, or making a claim or a complaint. An annual satisfaction survey is often not enough to cover these different steps, all of which contribute to your customers’ experience.



    With the CusXtrack®, programme, every event and interaction can be managed while it is still ‘live’, in a highly practical manner.


    The major advantages of the CusXtrack®


      programme are that it
    • Combines technological power and support from the expert teams at INIT


    • Increases operationality with a brief questionnaire based on significant events in the customer journey


    • Enables you to interact with your customers in real time to better understand them and retain their loyalty


    • Provides customer care : gaining back dissatisfied customers (automated alerts, etc.)



    \"INIT
  • Reprocessing existing surveys

    Reprocessing existing surveys




    If you have already carried out your survey (internally or through an external provider) and you have the data, we will also  support you in extracting existing data to make the results clearer.

    We go beyond conventional analyses (survey report, summary), we and present data in a visual and informative way to make it easier to distribute the results of your studies and improve their use by operational teams.


    What are the major advantages of our processing method? :



    • Find the best indicators of your performance


    • Transform your NPS to create a buzz


    • Measure the financial impact of dissatisfaction


    • Identify the real drivers: 20% of items express 80% of opinions


    • Enrich your CRM


    • Create loyalty categories


    • Simulate results forecasts to create an action plan



    \"INIT

armatis-lc Innovation

The armatis-lc innovation teams take the strategies that our customers have drawn up and use these to design and manage the implementation of the operational systems, application solutions and human resources needed for projects to succeed.

Our employees bring all their enthusiasm and commitment to every project to ensure you achieve your objectives.

Change management



We use the most efficient methods, techniques and resources to support your transformation and quickly achieve the results you expect. 

There are several advantages to this approach:

  • The ability to reap the benefits you expect in a favourable climate
  • The ability to help prevent psychosocial risks
  • The ability to successfully deliver the project and implement the company’s development strategy

"Armatis-lc

Providing an SAAS model



We offer applications that are designed in web mode, meaning that they can be distributed online. These applications adapt to your needs and are hosted and managed by us.

Invoicing that is directly linked to your usage will help you to optimise costs.

We provide you with:
  • Our Socle CRM tool
  • Interaction tools (IVR, Chat, SMS, email, social networks etc.)

"Armatis-lc

Organisational consulting


abC supports you through your reorganisation from the diagnostic phase all the way through to the operational implementation of your solutions.
Our team of strategy and corporate organisation consultants provides a fresh and objective insight to help you implement an operational action plan to support your strategy:

  • Diagnosing organisational issues
  • Defining operational action plans
  • Support in formalising processes
  • Defining roles and responsibilities
  • Implementing performance monitoring indicators


Training


We analyse and study the feasibility of any training according to your company’s financial, administrative and human resources.

Our mission is to accelerate your employees’ learning curve. In order to achieve this, we will work jointly to:
  • Create a skills map
  • Set up adifferentiated training programme
  • Strengthenrelationship excellence

Integration of third-party publisher solution


We manage all or part of the integration of third-party resources and software designed to electronically process data relating to your business activities. 
Our team oversees both the completion of the work and the associated operational administration.


"Armatis-lc

Web Reporting – Business Intelligence


YBOO Consulting develops tailor-made, innovative web reporting solutions :
  • Customer tracking, to monitor your customers’ level of satisfaction throughout their journey on a daily basis, and to respond promptly to any dissatisfaction
  • Market studies, commercial monitoring.
  • A business intelligence solution to provide you with operational data in France or globally.
  • CRM
  • solutions
  • Company social networks

YBOO has opted for total technical independence by basing itself around the latest Big data-focussed andfully responsive open source technologies.

The solutions are made-to-measure and meet all the restrictions and requirements of our customers, at competitive prices.

YBOO guarantees the security of data our customers provide : Dedicated servers, HTTPS protocol, secure access, and undertakes to work closely with IT departments (penetration tests, web services deployment, etc.).




Continuous management of the customer experience


A rich customer experience may include steps like placing an order, receiving a delivery, troubleshooting, or making a claim or a complaint. An annual satisfaction survey is often not enough to cover these different steps, all of which contribute to your customers’ experience.



With the CusXtrack®, programme, every event and interaction can be managed while it is still ‘live’, in a highly practical manner.


The major advantages of the CusXtrack®


    programme are that it
  • Combines technological power and support from the expert teams at INIT


  • Increases operationality with a brief questionnaire based on significant events in the customer journey


  • Enables you to interact with your customers in real time to better understand them and retain their loyalty


  • Provides customer care : gaining back dissatisfied customers (automated alerts, etc.)



\"INIT

Financial impact of customer loyalty




This type of marketing analysis combines two types of information:



  • A satisfaction survey providing an overall and detailed evaluation of satisfaction throughout the customer journey, with key data from the customer.


  • A CRM database populated with purchasing behaviour data, which may be combined with the database containing customer responses.  



The analyses we carry out will cross-reference your customers’ answers with all the purchasing behaviour data from your databases. We will carry out typology, segmentation and scoring processes.

Bayesian modelling will then enable us to simulate the impact of each element of customer satisfaction and loyalty, and to estimate the potentially accessible turnover.

\"INIT

Reprocessing existing surveys




If you have already carried out your survey (internally or through an external provider) and you have the data, we will also  support you in extracting existing data to make the results clearer.

We go beyond conventional analyses (survey report, summary), we and present data in a visual and informative way to make it easier to distribute the results of your studies and improve their use by operational teams.


What are the major advantages of our processing method? :



  • Find the best indicators of your performance


  • Transform your NPS to create a buzz


  • Measure the financial impact of dissatisfaction


  • Identify the real drivers: 20% of items express 80% of opinions


  • Enrich your CRM


  • Create loyalty categories


  • Simulate results forecasts to create an action plan



\"INIT
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