How a Leading Retailer Optimizes the Premium Customer Experience Through Innovation and Omnichannel Strategy
Key Figures 95% service quality across all interactions 100% of mail processed in under 8 days 85% of emails handled within 24 hours 12,000 social media interactions managed annually Exceptional responsiveness: 4 hours to respond to customer inquiries The Challenge Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer […]
Armatis Reinvents Itself: A New Identity for a New Era
Armatis Reinvents Itself: A New Identity for a New Era A brand that both reaffirms and asserts itself while reinventing. Yes, Armatis remains Armatis, and yet… while we are essentially the same, we are radically different. In 2025, Armatis takes a historic step by unveiling its new brand identity. This marks a strategic turning point […]
Armatis Adopts a New Tagline: Delivering Value, Impact, Now_
Armatis Adopts a New Tagline: Delivering Value, Impact, Now_ For 40 years, we have been transforming brands’ ambitions into concrete, measurable results. At Armatis, we have always placed our clients at the heart of our DNA, convinced that they are a company’s most strategic asset. Our previous tagline, “Your Customer First,” reflected this passion for […]
