Corporate Social Responsibility at the Heart of Armatis’ DNA
A MAJOR CHALLENGE
At the core of our commitment lies a strong ambition and high standards in social and environmental responsibility, ethics, diversity, and the promotion of human rights. We operate in compliance with the laws of the countries where we are present and respect different cultures. We also strive to meet new expectations and adapt to the evolving landscape of society.
Respect for Human Rights
ARMATIS, A DRIVER OF DIVERSITY AND INCLUSION
The way we manage and value the people within our company reflects the strong human values shared by all our teams.
Our customer relations business fundamentally relies on the quality and trust of our human resources. It is therefore essential that the company and its managers guarantee fair and exemplary treatment of all employees.
Each of us must, through our individual and collective actions, uphold the ethical principles of the company’s management policy.
Excerpt from the Armatis Ethics Charter.
Diversity and Inclusion: Core Values Enriching Our Company
A Rich and Diverse Collective
79 nationalities
represented among our employees.
28%
under the age of 28.
88%
of our employees appreciate the work atmospher
Equal Opportunity at the Heart of Our HR Policy
67%
women in the group.
60 %
of supervisors are women.
90/100
Gender Equality Index.
Training, Awareness, and Progress
2,000 hours
of training dedicated to diversity.
100% of our recruiters
trained in anti-discrimination and diversity promotion.
Social Rights
ARMATIS, A DRIVER OF DEVELOPMENT
What sets us apart: an HR organization serving a learning and inclusive company, with its own training center, focused on recognition and building employee career paths, making the employee experience the foundation for both individual and collective performance.
People at the Heart of Our Performance
Training and Skills Development
Over 5% of payroll
invested in training annually.
25 hours of training
per employee per year on average.
89% of employees
have received at least one training session.
Social Dialogue and Employee Engagement
70%
participation rate in “employee voice” surveys.
79% of employees
feel their ideas are taken into account.
Over 300 employees
consult our social representative each year.
Well-being and Quality of Work Life
92% of employees
highlight mutual support as a strong point.
86% of employees
feel a true team spirit.
88% of employees
appreciate the atmosphere within their team.
Respect for the Environment
ARMATIS, A DRIVER OF ECO-RESPONSIBILITY
Environmental protection is a fundamental principle, ensuring everyone’s right to a balanced and healthy environment. For Armatis, elevating environmental ethics to the same level as business and social ethics means adopting a moral framework that includes natural resources as stakeholders and questioning the relationship between our economic activity and the environment. Aware of today’s and tomorrow’s challenges, Armatis has a responsibility and a role to play in environmental stewardship.
Meaningful Certifications
“Engagé RSE” label: guaranteeing our responsible environmental behavior.
ECOVADIS Gold Category (score 80/100 in Environment, Top 5% of the sector).
BREEAM certification (Villeneuve d’Ascq site).
Concrete Actions for the Planet
Reducing Our Ecological Footprint
6% reduction
in our carbon footprint per year.
100%
renewable electricity supply (France and Portugal).
4% reduction
in energy consumption per year
Circular Economy and Waste Management
100%
of our electrical and electronic equipment waste is recycled or repurposed, notably through donations.
8 active recycling streams
with a network of social economy partners.
68 hours of work created
for people with disabilities through our recycling initiatives.
Excellence and Environmental Awareness
SBTI Committed
within the group.
EcoVadis Gold Medal
Sustainability Rating, 80/100 in environment.
Over 200 employees
participated in the internal rollout of the Climate Fresk.
Global compact
Armatis has been committed to the Global Compact since 2007 and is currently a participating member. Our level of participation is an expression of our adherence to the principles of social and societal responsibility. Armatis undertakes to consciously integrate sustainable economic growth and social and environmental concerns into its development strategy as it carries out its activity, and to behave respectfully, ethically and with integrity in its interactions with its stakeholders (Employees, Clients, Suppliers, Local institutional actors, Associations and Shareholders), in compliance with the laws of the countries in which we’re active. We continue to develop this culture on a daily basis, and these commitments are included in our Code of Ethics. Our commitment to the Global Compact is both an individual and collective initiative, a corporate citizen’s unifying connection.
Find here our communication of progress 2023.
Compliance and the Fight Against All Forms of Corruption
ARMATIS, A TRUSTED PARTNER
Compliance and ethics are fundamental pillars of Armatis’ strategy. Our policy is built on transparent governance, ongoing employee awareness, and a strong commitment to data protection. This ensures a high standard across all our activities and builds trust with all stakeholders.
Meaningful Certifications
100% of France and FSM sites ISO 27001 certified.
Data Protection Officer (DPO) appointed.
Certification compliant with the “Call Emission” Compliance Pack.
Ethical Standards in Service of Trust
Governance and Control
157 control plans
implemented for our internal procedures.
82.3%
of compliance audits completed.
100%
100%
Training and Awareness
75% of employees
trained in anti-corruption.
7,929 trainees
completed our awareness modules.
Over 3,000 hours
of training dedicated to ethics.
Data Protection and Responsible Relationships
88%
of staff trained in GDPR procedures.
100%
of suppliers received our responsible relationships charter.
63%
supplier participation in our CSR campaign.
Armatis also revised its Code of Ethics throughout in 2019, with the dual aim of being in full compliance with the most recent regulatory requirements and ensuring that it covers all relations with our stakeholders. Hence, ethics are promoted in our economic, social and territorial environment.ial.
In this context, we’ve implemented a secure mechanism enabling collection of substantiated reports of inappropriate behaviours.
This outsourced secure alert mechanism is accessible here.
Armatis, a Committed Player in Data Protection
As a contact center operator, our Group naturally processes large volumes of personal data. Aware of our duties and responsibilities, Armatis has established a dedicated organization to uphold an ambitious data protection policy—an essential trust factor for all stakeholders (clients, suppliers and partners, employees and candidates, consumers, users, and citizens). Integrity, confidentiality, and complete transparency in data management are the guiding principles for Armatis’ business conduct.
Appropriate technical and organizational measures have been defined and implemented to ensure adequate protection throughout the data lifecycle.
All Group employees, as primary data protection actors, have been trained and are regularly made aware of GDPR-related issues.
Committed to a holistic vision of accountability and collective intelligence in data protection, Armatis affirms its commitments in its Privacy and Data Protection Charter.
