Armatis, a Leader in Customer Relations and Business Process Outsourcing for Nearly 40 Years
Since 1989, Armatis has been the trusted partner of businesses and public institutions seeking to accelerate growth by differentiating their customer experience, improving satisfaction, optimizing operational costs, and deploying innovative technologies.
Our Vision
Customer experience powered by AI and industry expertise are the ultimate differentiators for brands to support their growth.
Our Mission
To create value and deliver positive impact for our clients by leveraging people, technology, and data.
Our Values
Our values guide our actions every day, shaping the attitudes and mindset essential to both an outstanding employee experience and the success of every project entrusted to us.
Boldness
Passion
Ingenuity
Impact
Delivering Value, Impact, Now_
This signature captures the essence of our business and the ultimate promise we make to our clients. The underscore highlights our commitment to technology and signals that our promise is dynamic—constantly evolving to meet client expectations and stay ahead of market trends.
Value
Our business is to create value, at every stage of the processes entrusted to us.
Our obsession is excellence in the execution of our customers’ processes and journeys, constantly seeking to add value through humans, technology and data.
Impact
We transform the status quo to create memorable experiences. Our ambition: to generate positive impact for clients, enhance brand perception, and improve processes.
Impact is the extra soul and humanity we bring to everything we do.
Now_
Our ability to deliver value and impact is immediate and ongoing.
We channel our energy into shaping the future of operations and experiences.
The underscore symbolizes our forward momentum and the central role of technology in our approach.
Manifesto
Clients are a company’s most strategic asset. Every interaction, every process, and every service should work to increase their value.
Our mission: To deliver memorable experiences at every stage of the customer journey you entrust to us. We do more than connect brands with their customers—we balance people, technology, and data to turn every conversation into a positive experience for your clients and our teams.
Our commitment:Â To generate positive, measurable impact. This ambition drives us and is our pride as your partner.
We support you with passion, expertise, and determination to help you achieve—and surpass—your growth and satisfaction goals.
We act with integrity, ethics, and responsibility—ensuring data security, supporting sustainable and inclusive practices, and fostering a respectful, fair environment for all.
We approach every challenge with boldness and optimism, seeing each as an opportunity to progress and innovate.
With over 35 years of collaboration with ambitious brands, we have built unmatched expertise, enhanced by AI and automation to reinvent customer experience and boost performance.
Every project is a journey of transformation. Every partnership is a shared adventure.
Armatis in Numbers
10 000
employees
23
sites serving our clients
+200
brands supported across Europe
€220M+
in annual revenue
5
production sites
69
nationalities within the group
95/100
gender equality index
100%
of sites ISO 27001 certified
Our Locations
You can find us in various locations.
4 Customer Square, Paris
An open space designed for collaboration between teams and partners, focused on innovative work practices.
This building embodies Armatis’s new ambition in the market: to be a European player with French roots, yet fully open to new markets, new experiences, and the creation of value for our clients and partners.
International Operations Centers
Located across the countries where we operate, our centers offer recognized working conditions and management quality, certified by demanding labels for diversity, inclusion, and overall CSR.
Each site upholds operational standards to ensure all our clients receive consistent quality and performance, wherever they are.
Technology & CX Service Centers
Our technology teams are mainly based in France and Poland. They are responsible for designing, developing, deploying, and supervising our methods and solutions. They contribute to both local and international client projects, whether operations are outsourced or managed in-house.
Our CX service teams are primarily located in France, supporting both regional and international clients.
Our Certifications
Labels, awards, and certifications that make us proud and guarantee you the highest standards of quality, security, and CSR.
Security & Compliance
ISO 27001
 International recognition for our information security management.
PCI DSS
Secure credit card payment processing.
NIS 2 Compliance
Adhering to stringent cybersecurity requirements.
Dora
Adhering to stringent cybersecurity requirements.
AFAQ Contact Centers
Quality certification for contact centers.
EcoVadis Gold (Top 5%)
Independent assessment of our CSR performance.
Engaged CSR Label
Recognition of our exemplary social responsibility.
Diversity Charter
We are a signatory to the charter and committed to diversity in the workplace
French Business Climate Piedge
We have made a strong commitment to the climate and are committed to reducing our emissions.
BREEAM
Environmental certification for our buildings.
Join Us
Our Company Culture
At Armatis, we believe in four core values that define our culture:
Bold
We dare to think outside the box, managing risks for your success.
passionate
We are always learning and improving, challenging ourselves to reinvent.
ingenious
We constantly seek the most efficient solutions, refusing intellectual complacency.
impactful
We put our energy and convictions into every action, standing by our commitments to clients and the company.
Be Part of the Adventure
Rejoindre Aramatis, c’est participer à une aventure collective où chaque projet devient une expérience de transformation. Nous valorisons l’humain et offrons de réelles opportunités de développement dans un environnement respectueux, équitable et innovant.
