Diagnose your
Customer First approach

Take 5 minutes to complete the questionnaire

Assess your customer relations strategy for each question

Access your score and benefit from personalised advice

1/10
Do you consider that you have a complete view of your customer journey?
2/10
In your opinion, what is your level of maturity as regards digitisation of the customer experience (Self-care, Dynamic FAQ, Hybrid chat, response automation, etc.)?
3/10
Do you measure the effort your customers put in during their interactions with you?
4/10
Do you provide your customers with a unified omnichannel journey (digital channels, traditional channels, instantaneous messaging, etc.)?
5/10
Do you have a way of recording each interaction with your customers and the various internal and external services?
6/10
Have you developed acquisition and retention strategies (telesales, lead generation, nurturing, etc.)?
7/10
Do you manage your customer experience using special indicators (NPS, CES, CSAT, etc.)?
8/10
Is your organisation Customer DATA Driven (analysis and exploitation of data in order to better identify customers) for a personalised approach to relations?
9/10
In your opinion, what is your level of maturity as regards questions of customer data security (GDPR, PCI DSS, etc.)?
10/10
Do you manage the ROI of your actions regarding Customer Experience?