Debt Collection
Ethical, effective solutions tailored to your business needs
We intervene at every stage of the collection cycle to protect your revenue, your brand image, and to re-engage your customers in full compliance with regulations.
Your business challenges
Unpaid invoices directly impact your cash flow, operational performance, and brand image. We turn collections into a lever for security and loyalty, based on rigor and customer relationship.
Here are the challenges we help you address every day:
Reduce the risk of non-payment by using all available legal means and boost your revenue.
Lower your collection costs through professional, structured management.
Ensure process compliance to guarantee data security at every stage.
Transform collections into a loyalty driver by re-engaging customers effectively.
Protect your image and responsibility with an ethical, human approach.
Our tailored approach for effective collections
Recognized status in France and Belgium
Licensed debt collection agency in both countries.
Refined strategic targeting
Combining operational rigor and customer empathy.
Intelligent predictive profiling
Anticipating behaviors to personalize each journey.
Multi-channel contactability analytics
Voice messages, detection AI, display of incoming number.
Continuous voice analysis
Optimizing scripts for sustainable performance.
Proven collection model
Based on efficiency, adaptability, and customer relationship.
What truly sets us apart
Leading certifications
IOBSP for payment management, PCI DSS for security, ISO 27001 for data protection: we operate to the highest standards.
Predictive and proactive AI
Ongoing agent training and certification
Adaptive learning, emotional management, regulatory compliance: every advisor is trained to handle complex situations appropriately.
Anticipation of sensitive situations
Adaptive learning, emotional management, regulatory compliance: every advisor is trained to handle complex situations appropriately.
Personalized strategic support
Our teams advise you on implementing preventive and remedial collection strategies tailored to your challenges.
Responsible, effective, and human collections
Responsible and transparent collections
Teams trained in mediation and compliance
Our agents are trained in listening, emotional management, and the ethics of customer relations.
Management and continuous improvement
Predictive technology for anticipation
With our behavioral analytics and artificial intelligence tools, we detect weak signals to act early, avoid escalation, and streamline the collection process.
Our success stories
Comment réussir l’externalisation de la Relation Client Banque par BNP Personal Finance ?
Comment un leader du retail optimise l’expérience client premium grâce à l’innovation et à l’omnichannel
Ethics, expertise, efficiency
Responsible collections: respect for individuals, transparency in communication
Teams trained in mediation, compliance, and emotional management
Real-time decision dashboards
Continuous monitoring and improvement through interaction analysis
What if collections became a customer relationship opportunity?
Nos équipes expertes, nos outils technologiques et notre approche humaine vous permettent de sécuriser vos revenus tout en renforçant la relation client.
