Omnichannel Customer Service
Be available on every channel to deliver a seamless experience to your customers
We are ambassadors of your brand to your most strategic asset: your customers. We handle all their requests to ensure maximum satisfaction and to strengthen your customer insights, all while optimizing costs.
Your business challenges, our priorities
Customer journeys are increasingly hybrid, offering multiplied opportunities for interaction between brands and customers, especially by varying the types of channels available at each stage. Achieving overall performance and consistency has become a particularly complex challenge.
Here are the challenges we help you address every day:
Provide a relationship offering that promotes simplicity, efficiency, and rapid handling.
Control or reduce your operational and technological costs related to customer service.
Deliver highly available service, ensuring maximum quality and aiming for first-contact resolution.
Benefit from an agile operational model that manages activity fluctuations and seasonality.
Continuously improve service quality with a motivated, experienced partner supporting operational transformation.
Enrich customer knowledge by leveraging data from interactions and implemented processes.
Manage the experience in real time or asynchronously using advanced monitoring tools and comprehensive, easy-to-use dashboards.
A customer service culture fueled by millions of conversations each year
Wide range of service locations
to meet all customer needs, in every time zone, located in regions rich in linguistic talent.
Recruitment, validation, and training processes
built around the brand’s requirements in terms of expertise and interpersonal skills.
Technological solutions
leveraging both our partnerships with leading vendors and our proprietary solutions.
Adherence to the highest standards
of quality and compliance.
Dedicated management team
focused on your production challenges and tailored to your sector.
Native AI approach
to optimize customer journeys and reduce costs where relevant.
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On-demand consulting expertise
On-demand consulting expertise
What truly sets us apart
Strong sector expertise enabling rapid integration of brand challenges and strategic positioning.
An operational model
based on collective and individual performance monitoring.
Management practices
differentiated according to individual advisor performance.
SquAire
our suite of AI agents supporting advisors and managers (knowledge base, automatic summaries, bots, voice and automated interactions).
Technology partnerships
to boost performance and refocus teams on customer relations.
Inclusive and integrated CSR approac
 from the start of operations, with a variety of available solutions.
A service that is human, technological, and responsible
End-to-end compliance & security
GDPR, ISO 27001, industry requirements: our ecosystem meets the highest standards to protect personal data and ensure trustworthy customer relations.
Ongoing skills development
Regular training in customer relations, omnichannel tools, and service mindset: our teams continuously adapt to consumer expectations.
Responsible and ethical technologies
We integrate AI and automation within an ethical, transparent, and useful framework, always serving the customer experience.
Daily inclusion & innovation
Our hybrid work environments promote diversity, collaboration, and agility for a more human and intelligent customer service.
Our success stories
Comment réussir l’externalisation de la Relation Client Banque par BNP Personal Finance ?
Comment un leader du retail optimise l’expérience client premium grâce à l’innovation et à l’omnichannel
The benefits for your business
Controlled costs
Optimized resource sharing
Consistent service
Increased loyalty
Engaged teams
Instant monitoring
Ready to deliver a seamless customer experience across all channels?
Entrust us with your omnichannel customer service challenges to connect every interaction, optimize journeys, and strengthen customer satisfaction. We support you with customized solutions.
