Technical Support
Expert, human, and responsive assistance for a seamless customer experience
We support your customers at every stage of their technical journey, combining human expertise, digital tools, and proven methods.
Our goal: to resolve incidents quickly, prevent malfunctions, and strengthen customer satisfaction.
We handle first-level support, responding to user requests and common issues related to software, hardware, or network access, with a helpdesk available 24/7 as needed.
Your business challenges, our priority
In a constantly evolving technological environment, reliable and responsive technical support is essential for maintaining customer trust and ensuring service continuity.
We rigorously handle all requests, including the most complex, and intervene promptly to resolve technical incidents, minimizing their impact on your operations. In critical cases, we manage escalations to higher support levels.
Our commitments:
Reduce downtime to ensure a smooth and continuous customer experience.
Manage incidents proactively to prevent recurrence and enhance service reliability.
Optimize support processes for greater efficiency, speed, and transparency.
Integrate technical support seamlessly with your existing tools, without operational disruption.
Provide ongoing training to our teams to maintain a high level of expertise and stay up to date with the latest technologies.
An integrated, customized approach
Accurate incident diagnosis
using advanced analysis tools.
Rapid problem resolution
through standardized and effective procedures.
Personalized ticket tracking
to manage your workflows and monitor your KPIs transparently.
Implementation of knowledge bases
to promote user autonomy.
Use of automation technologies
to handle recurring requests.
What truly sets us apart
YES Methodology
A structured management approach to ensure consistency, efficiency, and continuous performance improvement.
SquAire, our AI-powered support
Resolution suggestions, auto-classification, ticket summaries, intelligent knowledge base: our AI agents assist technicians daily.
Open & customized tools
CRM, ticketing, diagnostics: environments adaptable to your processes, with no disruption to your existing systems.
Targeted technology partnerships
Real-time monitoring, remote supervision, fault prediction: robust solutions to anticipate rather than react. Deployment of mirroring for all scenarios that allow real-time visualization of user error messages, saving time in incident resolution.
A service that is human, technological, and responsible
Enhanced compliance & security
Our support complies with the strictest standards to secure your data and communications.
Ongoing skills development
Regular training, technical certifications, and support on tools ensure our teams are always ready.
Responsible & ethical AI automation
Technological solutions managed transparently to boost performance without harming customer relationships.
Human + tech synergy
Seamless orchestration between qualified agents and smart tools for fast, reliable, and personalized support.
Our technical support case studie
Comment réussir l’externalisation de la Relation Client Banque par BNP Personal Finance ?
Comment un leader du retail optimise l’expérience client premium grâce à l’innovation et à l’omnichannel
What you gain
Fewer incidents
Protected brand image
Streamlined processes
Autonomous teams
Satisfied customers
Make technical support a driver of customer satisfaction and performance
Offer your users smooth, fast, and personalized support. Gain reliability, efficiency, and peace of mind. Armatis supports you with a structured, human, and robust solution tailored to your technical challenges.
