Armatis Polska takes over eSky s Call Center in Bulgaria
eSky Group optimizes operations. Its customer service department in Bulgaria is being handed over to Armatis.
Armatis Polska, a leading customer service and sales outsourcer in Europe, has taken over the customer service department of the Polish eSky Group in Bulgaria. This is a result of eSky’s decision to switch its management model and entrust customer service in this country to a trusted partner, Armatis. The transaction will allow eSky to focus on its core business while maintaining customer service at the same level in the region. For Armatis, it is an opportunity to expand its cooperation with eSky and gain access to human resources in a new labour market.
« Armatis has been cooperating with the eSky Group for several years, providing us with an external customer service office in Poland, among other places. It is a proven and trusted partner, which is why we also decided to entrust them with running the customer service department in Bulgaria, in a convenient outsourcing model for us. We have agreed on a long-term cooperation, » said Ewelina Kołodziej-Tyczka, Contact Center Director at eSky.
« This transaction is a strategic move for us because it lets us strengthen and expand our cooperation with the eSky Group. At the same time, it allows us to take over a very experienced team of agents in Bulgaria. We plan to expand this team, which will eventually also work for other Armatis clients using our multilingual services. Bulgaria, a country with an established BPO services market, provides access to many well-educated, multilingual employees, » said Krzysztof Lewiński, CEO of Armatis Polska.
The Armatis representative also added that based on these new resources, Armatis wants to quickly expand its multilingual contact center offer and offer even more attractive rates for this type of service to its current and new clients.
eSky Group is the owner of a leading travel platform in Central and Eastern Europe, operating globally in more than 50 countries. eSky offers a diverse array of travel products including flights, accommodations, city breaks & holiday packages, supplemented by ancillary offerings such as insurance, car rentals, airport transfers, sports and concert tickets, and various attractions. This comprehensive suite of services positions eSky as a one-stop shop in the travel and leisure industry.
The company has recently made headlines by acquiring the oldest travel brand, Thomas Cook, from the Chinese conglomerate Fosun Tourism Group. Based on this brand and a team of about 80 people, eSky is planning to quickly expand its dynamic packages business in the UK. Additional information about eSky Group is available here: https://pressroom.esky.com.
Armatis is a company originating from France, which has been creating outsourcing solutions for businesses for over 30 years. These include multi-channel customer support, sales, helpdesk, and other B2C and B2B solutions that are delivered in over 14 languages and in line with the vision contained in the slogan « Your customer first. » Armatis’ offer is distinguished primarily by its flexibility, which allows clients to easily and quickly scale their customer service and sales team to meet their needs, but also by the know-how resulting from over 30 years of market activity, innovation, and developed management processes. Armatis currently employs about 9,000 people worldwide and about 2,000 in Poland.