Armatis continues its international expansion with new Poland site
Armatis, one of the French leaders in customer relations, has acquired a new site in Poland entirely dedicated to Canal+.
This acquisition brings the number of Armatis’ international sites up to 10 and asserts its drive to expand in fast-growing and highly dynamic regions.
Armatis Poland currently employs more than 1,000 people at five sites, three of which are dedicated to international customers and employ 700 people. The activity is divided between customer service (65%) and telesales (35%).
Paris, February 17, 2021 – French company Armatis, one of the leaders in customer relations outsourcing, is expanding its international presence with the acquisition of a twenty-first global site located in Katowice, Poland.
This 1300 sqm. site is equipped with 200 workstations and employs more than 160 people. These employees join the 1,000 current employees of the Armatis Polska subsidiary spread over the group’s existing four sites: Warsaw, Krakow, Stalowa Wola and Bielsko-Biała.
Currently, the Katowice site is dedicated to the activities of Canal+, one of Armatis Polska’s main partners for the past 7 years. The site’s mission will be to focus on:
- customer service management,
- the renewal of Canal+ customer subscriptions,
- the sale of subscriptions to prospects.
Krzysztof Lewiński, Managing Director of Armatis Polska, comments:
“We are proud of this development and of the trust placed in us by Canal+, the result of an unfailing cooperation over the last seven years.”
Sonia Serfaty, International Director at Armatis, explains the strategic importance of Poland in Armatis’ international offering:
“The quality of this employment pool is reflected both by a great cultural proximity for Western companies and a high-quality multilingualism integrating more than 11 European languages. Poland offers a very highly qualified and competitive workforce, making it an optimal employment pool for companies looking for a high-quality service for their customer relations.”
About Armatis
Armatis has been a specialist in outsourced Customer Relations since 1989. A French company with an international dimension, Armatis currently has 11 sites in mainland France and 10 international sites. 9000 experts who share a common vision « Your Customer First » in order to support Armatis’ partners throughout the entire customer journey with a global multi-sector offer, in a French-speaking or multilingual universe. The group places social and societal responsibility at the heart of its commitments, which is reflected in the implementation of a Human Resources policy that respects its social, economic and ecological environment.