Blog Armatis - Outsourcing, operational performance, innovation and human commitment
Featured article
Testimonies
4 Jul 2025
TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on...
Read more
Expertise
4 Jul 2025
New Cyber Resilience Challenges in Customer Experience
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security...
Read more
News
4 Jul 2025
Armatis Awarded EcoVadis Gold Medal for Outstanding CSR Performance
Armatis renews its EcoVadis Gold rating with a score of 76/100, ranking in the top 5% of companies worldwide for CSR performance...
Read more
News
4 Jul 2025
Armatis Expands to Bulgaria, Strengthening Its Central European Presence
Armatis takes over eSky’s customer service operations in Bulgaria, boosting its multilingual capabilities and expanding its presence in Central Europe’s BPO market....
Read more
Customer Experience
4 Jul 2025
Customer Experience: Is AI the Only Thing That Matters?
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of...
Read more
News
4 Jul 2025
Armatis Begins a New Chapter with a New Headquarters in Paris
Armatis, a leader in outsourced customer experience, has inaugurated its new headquarters in Paris’s 16th arrondissement. This move reflects the company’s ambition...
Read more
Use Case
23 Jun 2025
Regulatory Compliance in Insurance: How We Turned an Obligation into a Driver of Customer Performance
Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate. Key Figures Operational Performance...
Read more
