A Service Offering Focused on Your Brand’s Key differentiators in Customer Experience
We have designed our service offerings as accelerators to help your organization transform and leverage improvement drivers for your customer experience. This is achieved through audit, training, and consulting programs, as well as solutions for collecting and analyzing the voice of your customers and employees.
Audit Your Operations
Be inspired by market best practices and benchmark your performance against competitors.
Our teams cover a broad spectrum of expertise in auditing your operations:
Your Organizational Setups
Whether it’s your internal customer service or telesales teams, or more broadly your organizational structure supporting your ambitions, we help you address key questions such as:
Do we have an efficient, clearly defined organizational model, with the right sizing and the right skills aligned with company objectives?
Are our governance and management structures coherent and effective in ensuring organizational performance?
Are our organizational choices in line with market practices?
Is our training program adapted to current challenges and market best practices?
Your Technology and Data Ecosystems
To assess your technical and functional choices in light of your business goals, we provide insights on:
Is our application landscape aligned with our business ambitions?
Are we making the most of our installed solutions?
Is our data usage compliant with regulatory requirements and optimized for business benefit?
Entrust Us with Your Training Programs
Delivered by our in-house certified training organization.
Armatis is Qualiopi-certified, guaranteeing a quality level defined by the Ministry of Labor, Employment, and Integration.
Our instructional designers and trainers can provide training in three key areas:
Customer relations: fundamentals and excellence
Customer experience and culture
Managing customer relations
To achieve your goals, our teams use the latest training design and delivery techniques:
Micro-learning and learning capsules
AI avatars to enliven sessions
Gamified modules and platforms
Augmented/virtual reality for immersive training
These solutions are combined with modern teaching methods such as:
Active learning
Case studies, role-playing, collaborative workshops
Project-based learning
Skill development through real projects
Blended learning
Combining in-person and e-learning
Flipped classroom
Self-study of basics, in-class practical work
Mentoring and coaching
Individualized support for learner progress
Continuous feedback
Rely on Our Proven Consulting Capabilities
En mode consulting pour vous transformer.
Our business, functional, and technical consultants are project specialists, supporting your transformation with a methodical, insightful, and constructive approach. Our consulting can help you:
Achieve a customer-centric transformation
Put customer culture at the heart of your organization.
Redesign or upgrade your CX technology stack
Align with employee and customer expectations within budget constraints.
Strengthen and transform your customer listening systems
Make every customer and employee experience a “moment of truth,” focusing on personalization and satisfaction.
Map and redesign your customer journeys
Ensure every interaction is meaningful and effortless.
To support your transformation projects, Armatis leverages technologies that boost effectiveness and accelerate methodology, including:
Microsoft PowerPlatform for task and data mining solutions
Speech analytics technologies for large-scale insight analysis
Sociological studies for in-depth understanding of populations and segments
Satisfaction Barometers and CX Studies
We help you maximize your customer capital by implementing real-time feedback systems or periodic satisfaction barometers.
