Middle & Back Office Outsourcing
Streamline and secure your analysis, control and management operations, while strengthening the efficiency of your business processes.
Armatis acts as the interface between your front office teams and your back office management functions, while handling all or part of your processing operations: analysis, control, data entry and the management of customer, partner or supplier processes. A tailored setup, steered by experts and enhanced by our automation tools.
Your business challenges, our priorities
Middle and back office activities demand rigour, smooth execution and business expertise. A poorly steered process, insufficient compliance or miscalibrated automation can quickly generate hidden costs and delays that pile up. Here are the issues we help you tackle every day.
Maintain a high level of performance on complex processes
Outsourced back office operations are often the most exposed to processing errors and delays. Armatis structures rigorous processes, with quality controls built into every step, to maintain a high level of reliability even on the most complex flows.
Guarantee regulatory compliance and data security
GDPR, ISO 27001, sector standards: in banking, insurance and financial services, every back office process carries the regulatory responsibility of your organisation. Armatis builds compliance into setups from the design stage, with documented and auditable procedures.
Gain efficiency through clear steering indicator
An efficient back office is steered with precise indicators: processing times, error rates, stock and flow volumes. Armatis deploys real time dashboards to give you full visibility on your operations and act quickly on any deviation.
Reduce processing costs and turnaround times
Outsourcing your middle and back office operations helps reduce fixed costs, pool resources and speed up processing times with no additional investment in infrastructure. Armatis optimises every process before launch to guarantee a high level of performance from the very first weeks.
Implement intelligent automation
Not every repetitive task deserves the same treatment: some are easy to automate, others require human judgement. Armatis carries out a pre audit of processes before any automation rollout, to identify genuine levers and avoid false productivity gains.
Steer flows with a stock and flow vision
The back office cannot be steered like a contact centre. Managing case backlogs, queues and processing priorities requires a specific approach. Armatis builds this flow and stock vision into its steering model to guarantee controlled turnaround times and a balanced workload.
Train and maintain specific skills
Back office operations are often highly specific to the client’s business. Armatis invests in initial and ongoing training of its teams on your processes, your tools and your business requirements, for a fast ramp up and lasting expertise.
Why entrust your middle and back office to Armatis?
A structured, well equipped and steered approach to outsourcing your administrative and business processes with no loss of control.
Process audit and design
Before any launch, Armatis carries out a business process audit to identify improvement levers, compliance risks and automation opportunities. This preliminary work guarantees a start on solid foundations and measurable performance gains from the very first weeks.
A flow and stock steering model
Back office operations are characterised by variable volumes, pending cases and priorities to manage in real time. Armatis builds a flow and stock vision into its steering model, with dedicated indicators to track processing progress and anticipate saturation points.
SquAire Automation
SquAire Automation mobilises Armatis’s ecosystem of technology partners to automate back office actions and processes. Whether it is document flow processing, data entry or case routing, solutions are selected and integrated according to the specifics of your technical environment.
Advanced steering tools
Real time dashboards, deviation alerts, individualised KPI tracking: Armatis gives you full visibility on your outsourced back office operations, with no need to request manual reports.
Tailored sourcing and training
The recruitment and training of back office teams are built around the specifics of your business, with tests and simulations adapted before advisors take up their role. Armatis invests in skills development from the very start to guarantee a level of expertise aligned with your requirements.
A service that is human, technological and responsible
Enhanced compliance and security
GDPR, ISO 27001, sector standards: our back office processes comply with the most demanding standards to guarantee the protection of your sensitive data and the traceability of every transaction. Every setup is regularly audited with documented procedures.
Continuous skills development
Regular training programmes, growing business expertise and change management support: our teams are trained continuously on your processes and your regulatory developments, to maintain a level of operational excellence over time.
Responsible automation
We deploy automation and AI within a measured and transparent framework, centred on genuine added value. Every automation decision is preceded by an audit to ensure it improves performance without degrading processing quality or the relationship with your teams.
Human and technology synergy
The efficiency of the outsourced back office relies on intelligent orchestration between qualified agents and digital tools. Armatis combines business expertise with the right technologies to combine performance, flexibility and operational control at every step of the process.
They trusted us
Concrete results for your business
Reduced costs
Optimised processes and pooled resources to reduce the processing cost of every case.
Time savings
Shorter turnaround times thanks to standardised procedures and targeted automation.
Operational efficiency
Structured workflows, built in quality controls and real time steering for friction free operations.
Customer knowledge
Better use of data generated by back office processes to enrich your customer knowledge and improve your decisions.
Security
Processes compliant with the most demanding standards to protect your sensitive data and reduce your risk exposure.
Guaranteed compliance
Documented, auditable procedures aligned with the regulations in force in your sector.
Employee retention
A structured, well equipped and rewarding work environment for teams engaged over the long term.
Customer loyalty
Reliable, fast and compliant processing that strengthens your customers’ trust at every interaction.
Your questions on back office outsourcing
What is back office outsourcing?
Back office outsourcing means entrusting a specialised provider with the management of administrative and business processes that have no direct contact with the customer: case processing, data entry, compliance control, document flow management. This approach helps reduce fixed costs, gain agility and refocus internal teams on high value activities.
What is the difference between middle office and back office?
The middle office acts as the interface between the front office (direct customer relationship) and the back office (administrative processing). It handles operations that require specific business expertise with no direct customer contact: subscription validation, complex complaint handling, case control. The back office, in turn, handles downstream administrative flows: data entry, archiving, compliance, reporting.
What types of processes can Armatis handle?
Armatis handles a wide range of middle and back office processes: case management and processing, compliance control, data entry and verification, document flow management, second level complaint handling. Every setup is built to measure according to your sector and your specific processes.
How is quality guaranteed on outsourced back office operations?
Armatis deploys a steering model specific to back office operations, integrating a flow and stock vision, quality indicators (error rate, processing time, compliance) and control processes at every step. Regular audits and calibration sessions guarantee the level of requirement is maintained over time.
Is back office outsourcing compatible with regulated environments?
Ready to transform your operations?
Entrust us with your Back & Middle Office challenges to gain in performance, compliance and efficiency. Our experts support you with tailored solutions.
