Armatis, a French pioneer in customer experience, today announces the creation of Armatis Technology, a new subsidiary focused on designing, developing, marketing, and operating innovative technology solutions that enhance the customer experience.
Since early September, Armatis Technology has brought together all of the group’s technological expertise to offer a comprehensive portfolio—from custom tool development to distribution—while ensuring optimal performance and support.
With around 30 employees located across France and Poland, the new entity already supports more than 30 clients and generates revenue exceeding €3 million.
A Key Initial Offering: The SquAire Suite
Among its first projects, Armatis Technology has launched SquAire, a suite that consolidates and standardizes the group’s existing technology initiatives, delivering internal and external clients a coherent, reliable, and scalable set of solutions.
To ensure a secure rollout, Armatis has made a significant investment supported by an external partner, enabling a rapid and sustainable market launch.
“The creation of Armatis Technology is both a continuation and acceleration of our journey into technology. We were early movers 15 years ago with the launch of our omnichannel platform and customer process orchestration,” said Martin Dufourcq, CEO of Armatis Technology.
“With Armatis Technology, we are increasing our investment and evolving our organization to better and faster meet market demands for seamless end-to-end technological facilitation. Our approach will continue to seek the best balance between human expertise and technology, while ensuring we develop systems that uphold the highest standards of data sovereignty and application security.”
Through professionalized technology partnerships and strategic investment, Armatis Technology aims to expand the group’s service portfolio, drive operational model transformation, and generate new, profitable revenue streams.
About Armatis
A French pioneer in customer experience, Armatis has supported businesses and institutions for over 35 years in optimizing the customer journey and outsourcing business processes, both domestically and internationally. Committed to value creation, customer satisfaction, and technological innovation, the group offers tailor-made solutions built on a unique ecosystem that combines people, technology, and data.
Armatis operates across diverse sectors including banking, insurance, energy, retail, and public services. With 10,000 employees across 23 sites in 5 countries (France, Portugal, Tunisia, Poland, Bulgaria), the group serves over 300 clients and reported revenue of €220 million. | www.armatis.com
Press Contact:
Agence EPOKA – Kévin Veyssière
kveyssiere@epoka.fr – +33 6 29 33 68 07
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