Armatis Renews ISO 18295-1 Certification: Concrete Guarantee of Performance and Reliability for Clients

Within the framework of its continuous improvement approach, Armatis has successfully renewed its ISO 18295-1 certification “Customer Contact Centers”. This international standard, a benchmark in the customer relations sector, attests to the rigor and reliability of the practices implemented to support brands in managing their customer interactions.

Conducted in November 2025 across several of our sites in France and Portugal, the surveillance audit concluded without any discrepancies, confirming the strength of our management system and the maturity of our practices at the Group level.
This certification is more than just a label: it provides tangible guarantees to our clients and partners.
It confirms:

• Mastered client journeys, designed to deliver a seamless, consistent, and measurable experience.
• Robust and secure processes, ensuring service continuity and operational reliability.
• Trained and engaged teams, aligned with the highest standards of quality and performance.
• Data-driven continuous improvement, to sustainably optimize results and enhance client program performance.

By leveraging these international standards, Armatis reaffirms its commitment to delivering a sustainable, high-performing customer experience that creates value for the brands that trust us every day.