A B2B healthcare provider needed to renew a large equipment fleet, maintain service quality, and support professional users across the entire value chain, including assistance, after‑sales service, renewal, and commissioning.
This operation required a precise commercial approach designed to preserve the existing portfolio, along with proven multichannel coordination.
End‑to‑end operational coverage with expert incident resolution.
Reliable processing supported by co‑developed technical solutions and managed through a unified CIM.
B2B Healthcare
Multichannel Customer Relationship Operations
Manage a market‑wide renewal at scale while guaranteeing service continuity and quality across heterogeneous inbound and outbound flows, without degrading the professional user experience.
A dedicated team of multi‑skilled advisors operating through all channels, based on a model proven for twenty years.
A strategic satisfaction study supported by targeted surveys and iterative action plans.
Application solutions and value‑creation systems co‑designed to ensure efficiency and reliability.
Deployment of a Customer Interaction Management (CIM) system for unified management and data qualification at every point of the journey.
Comprehensive expertise to identify and resolve breaking points.
A dedicated incident‑resolution capability combined with unified steering ensures optimal continuity of service and stronger perceived reliability.
Friction points are reduced and key moments become simpler and more fluid, resulting in a more consistent and professional experience.
Qualified data and satisfaction insights accelerate decision making and support more targeted actions to maximize performance.
Technical solutions developed collaboratively to ensure reliable and efficient processing.
A unified information system that leverages data at every stage to guide continuous process improvement.
Targeted feedback integrated into an active and ongoing quality improvement framework.
Experienced experts at all stages ensure long‑lasting reduction of breaking points and improved service continuity.
A unique combination of operational field expertise and data‑driven governance through CIM and surveys ensures continuous performance optimization.
A proven and flexible solution designed to cover the entire relational value chain in B2B healthcare.
Each project benefits from tailored solutions, rapidly mobilized teams, and the ability to scale during volume peaks to ensure uninterrupted service.
Discover how we can optimize your relational strategy with an innovative, tailor‑made model.
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