Insurance / Savings
2022
France
A major French pension consortium is experiencing continuous growth in the number of members and related contract management inquiries. These requests cover sensitive topics requiring high levels of reliability, confidentiality, and human support.
To secure member relationships, absorb activity fluctuations, and improve service quality, the consortium chose to rely on Armatis.
Respond to inquiries on sensitive topics: contractual information, taxation, succession, account management, digital access.
Adapt the setup to flux fluctuations with a flexible, pooled model capable of handling peaks and troughs.
Ensure an upgrade in service delivery, with strong commitments on deadlines and interaction quality.
Accompagner le développement des parcours digitaux et la hausse continue des sollicitations.
Armatis handles a wide range of high-value missions, covering all member and partner interactions.
Staffing adjustments throughout the day and service continuity ensured even during activity peaks.
Dedicated cell to optimize flux distribution and maintain contractual KPIs.
Unify and optimize various interaction channels to guarantee service quality and processing deadlines.
Strict compliance with regulatory requirements in the insurance and savings sector.
Thanks to the collaboration between the consortium’s teams and Armatis, performance has significantly improved:
A setup capable of rapidly adapting to volumes and operational needs through real-time management and pooling.
A team trained in savings product specifics, regulatory obligations, and sensitive customer journeys.
Regular workshops to optimize scripts, processes, and omnichannel journeys.
Joint actions to streamline exchanges, improve digital experience, and reduce member effort.
This collaboration illustrates Armatis’ ability to support insurance, savings, and finance players in transforming their customer relationships.
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