We integrate the unique aspects of your industry into our operations, ensuring they align with your customers’ expectations and your operational and relationship standards.
Nearly 40 years of expertise
For almost four decades, Armatis has supported hundreds of brands across every sector of the European economy. Working with some of the most recognized companies and organizations—renowned for their excellence in customer experience and operational efficiency—inspires us every day and continually sharpens our expertise.
These experiences are consolidated and shared internally. We are also passionate about launching operations in new and emerging industries.
Sectors where we have developed expertise
Our current client portfolio spans a wide range of industries, including:
Our approach to building industry expertise: two key pillars
Leveraging our operational experience
During the setup phase of your activities, we co-design training and onboarding programs for our teams. This may include cross-immersions, allowing our teams to experience firsthand your operations, company culture, and customer expectations.
Throughout the contract lifecycle, we implement governance frameworks that foster strategic perspective and continuous improvement, ensuring our operations remain closely aligned with your specific requirements and business environment.
We utilize advanced technological solutions to analyze the voice of the customer, advisor, and manager—transforming these insights into a deeper understanding of stakeholder needs and expectations.
Expanding our external perspective
We leverage all available market research and documentation, including premium industry reports, to enhance our understanding of sector trends and challenges.
Our teams actively participate in key industry events and forums to engage in dialogue, identify emerging signals, and draw inspiration from industry innovation.
We facilitate industry expert panels, contribute to roundtable discussions, and take part in media engagements—encouraging debate and strategic reflection on the issues shaping your industry.
Book a meeting with one of our industry experts
Our specialists are available to discuss your specific challenges.
