Deliver an exceptional customer relationship experience in a dynamic environment, ensuring seamlessness and quality at every stage of the customer journey—from first contact to crisis management.
Develop a high-performing omnichannel customer service capable of handling a large volume of interactions, while guaranteeing a consistent experience across all channels and strengthening customer relationships through an agile and innovative approach.
Provide a seamless and fluid relationship across all contact channels: phone, email, social media, etc.
Manage critical events with agility, such as product recalls, health crises, or customer incidents.
Unify and optimize various interaction channels to ensure service quality and adherence to processing deadlines.
Leverage data from social networks to adjust services in real time and respond precisely to customer expectations.
Armatis deployed an agile, customer-centric organization, combining human expertise and advanced technology to deliver a high-quality omnichannel customer relationship.
Specialized Team: 20 expert advisors trained on products and brands, providing premium customer service.
Active monitoring of influential social networks and conversations for proactive management of customer expectations.
Balanced distribution between local and global teams to ensure responsive and relevant service, regardless of where requests originate.
Dedicated CRM Interface: Integration of the Armatis platform with the brand’s digital ecosystem for seamless interaction management.
Active monitoring of influential social networks and conversations for proactive customer expectation management.
An organization focused on collective exploration and innovation, ensuring continuous improvement of processes and the customer experience.
Relationship Excellence: 95% service quality and ultra-competitive response times for handling customer interactions (mail, email, social media).
Customer Satisfaction: High satisfaction rates thanks to swift management of complaints and requests across all channels.
Omnichannel Innovation: Smooth, proactive management of social media, positioning the brand as a leader in customer engagement on these channels.
Crisis Management Mastery: Ability to respond rapidly to crisis situations while maintaining a high level of service.
Discover how we can optimize your relationship strategy with an innovative, tailor-made model..
