Discover how we helped a leading French insurance company process 250,000 clients automatically, achieving a 70% remediation rate.
250,000 clients processed automatically
Over 70% overall remediation rate
60% contactability rate (vs. 35-40% industry average)
80% reduction in processing time
60% reduction in operational costs
Zero mobilization of the client’s internal teams
24/7 availability
3 integrated channels (email, chat, voice)
100% path automation
To bring the entire client base of a major French insurer into regulatory compliance by collecting missing identification documents within tight deadlines—without using internal resources or compromising the customer experience.
Deploy a high-performance compliance process capable of handling massive volumes of client files, ensuring efficient collection of supporting documents, and maintaining a high-quality customer relationship through a personalized, multi-channel approach.
Design an intelligent, high-performing system that maximizes remediation rates while delivering a seamless, personalized, omnichannel customer experience.
In-depth analysis of client profiles to tailor our approach
Personalized messaging for each customer segment
Intelligent prioritization of high-potential segments
Automated, personalized email journeys
24/7 intelligent chatbot
Automated inbound and outbound callbot
Targeted human calls for complex cases
Automatic verification of supporting documents
Direct integration with electronic document management (EDM)
Real-time contact information updates
Complete process traceability
Over 70% remediation rate across all customer journeys
60% reachability rate for outgoing calls (vs. 35-40% market).
250,000 clients processed fully automatically
80% reduction in case processing time
60% reduction in operational costs
Zero mobilization of the client’s internal teams
Customer satisfaction maintained through personalized journeys
Enriched database with up-to-date, verified information
Regulatory compliance achieved within required deadlines
Seamless integration of the Armatis platform with the brand’s digital ecosystem for smooth interaction management.
We don’t offer generic solutions. Every project benefits from our unique blend of artificial intelligence and industry expertise, optimizing performance while maintaining a human touch.
Where others offer “one-size-fits-all,” we deliver large-scale personalization. Every client receives the right message, at the right time, through the channel best suited to their profile.
We support you with real-time dashboards, detailed reporting, and business KPIs, giving you complete visibility over your operations.
For our client, not only were legal requirements met on time, but processes were modernized and customer relationships significantly strengthened.
We turn compliance into a performance driver: meeting regulatory obligations, modernizing processes, strengthening customer relationships, and creating lasting value.
Our experts will analyze your context and propose a tailor-made solution that delivers concrete, measurable results.
