TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
New Cyber Resilience Challenges in Customer Experience
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security and awareness.
Armatis Awarded EcoVadis Gold Medal for Outstanding CSR Performance
Armatis renews its EcoVadis Gold rating with a score of 76/100, ranking in the top 5% of companies worldwide for CSR performance in ethics, environment, and social impact.
Armatis Expands to Bulgaria, Strengthening Its Central European Presence
Armatis takes over eSky’s customer service operations in Bulgaria, boosting its multilingual capabilities and expanding its presence in Central Europe’s BPO market.
Customer Experience: Is AI the Only Thing That Matters?
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of 2024 has largely been fulfilled: the widespread experimentation with AI in everyday business operations—for both customers and employees. This has been a time to explore, form opinions, and even undergo significant transformation. In […]
Armatis Begins a New Chapter with a New Headquarters in Paris
Armatis, a leader in outsourced customer experience, has inaugurated its new headquarters in Paris’s 16th arrondissement. This move reflects the company’s ambition to foster innovation, collaboration, and inclusion, while supporting its strategic transformation in 2025.
