For the first outsourcing of its Customer Care Center, a major player in the real estate sector entrusted us as part of its broader transformation strategy.
Managing a progressive outsourcing process with zero drop in service quality.
Upskilling agents to handle the full range of request types.
Managing both simple inquiries and complex administrative matters—while delivering a premium experience.
We designed a tailored system based on:
For our teams, in close collaboration with the client’s internal staff.
To ensure service stability, quality, and processing capacity.
Ensuring consistent service even during activity peaks.
From the very first months, the solution delivered measurable impact:
100% of emails and web requests handled
This first outsourcing project successfully secured the transition, upheld premium service standards, and ensured smooth, high-quality management of all customer interactions.
