A major European telecom operator chose Armatis to optimize its telesales activities and strengthen its customer acquisition strategy. With operations across multiple markets and a wide range of services (fiber, mobile, ADSL), the challenge was to maximize commercial performance while maintaining a high-quality customer experience.
This 20-year collaboration demonstrates Armatis’ ability to adapt to market shifts and the evolving needs of its partner, delivering innovative, tailored solutions.
Telecommunications
Multi-site, multichannel
Multi-product complexity: managing fiber, mobile, and ADSL offers efficiently with versatile advisors
Commercial performance: achieving and exceeding ambitious targets in a competitive market
Customer quality: maintaining high satisfaction levels despite heavy transaction volumes
Technological innovation: integrating AI and data mining to optimize KPIs
Exceed sales targets through proven relational expertise
Optimize hot lead management with competitive acquisition costs
Boost cross-sell and up-sell across digital campaigns
Sustain over 95% customer satisfaction
A holistic approach combining human expertise, technological innovation, and operational excellence.
Skilled advisors able to tailor diverse offers with a consultative, customer-centered approach.
Integration of AI tools for scoring, predictive analytics, and real-time campaign optimization.
Expert handling of crisis campaigns, ad hoc initiatives, and new concept launches.
Specialized taskforce processing hot leads instantly, reducing acquisition costs
Automated testing and feedback analysis to steadily improve both sales and satisfaction
Online chat, remote technical assistance, and personalized customer care
Expert telecom knowledge to handle complex product portfolios, while ensuring customers receive personalized advice.
AI, data mining, and predictive tools used to outperform KPIs and optimize campaigns continuously.
20 years of proven partnership, consistently exceeding objectives, sustaining high customer satisfaction, and demonstrating ROI.
Agility to design new approaches (digital campaigns, instant chat, hot lead processing) aligned with emerging needs.
Discover how we can optimize your acquisition strategy with innovative solutions and guaranteed results.
