An international marketplace, experiencing explosive growth and millions of active users with thousands of daily transactions, faced several strategic challenges:
To meet these challenges, the company turned to Armatis to help manage increasing volumes while maintaining flawless service quality, essential for preserving user trust and loyalty.
E-commerce & Marketplace – B2C and B2B
Multichannel, multilingual
A multichannel approach covering both consumer support and dedicated professional assistance.
Consultants trained in e-commerce best practices and able to manage inquiries in several European languages.
Implementation of enhanced monitoring protocols, fraud-prevention mechanisms, and security workflows.
Teams fully engaged in understanding the brand’s ecosystem to deliver consistent, personalized interactions.
Regular training, best-practice sharing, and proactive service optimization.
Developing deep knowledge of both the platform and its community.
Adapting quickly to changing priorities and market dynamics.
Driving continuous improvement and anticipating future needs.
Aligning growth objectives and customer satisfaction goals.
Armatis supported rapid request growth while maintaining high service standards—meeting the demands of a fast-moving environment.
Teams evolved swiftly to address the evolving challenges of a scaling marketplace.
Custom-built tools and workflows optimized for security, reliability, and performance.
We invest in stable and skilled advisors to guarantee a consistent, reassuring customer experience.
With quality rates above 94%, we set a benchmark for service in our sector.
More than a service provider, Armatis is a strategic partner dedicated to the long-term success of its clients.
Join the leaders who trust our multilingual and technological expertise.
