For over ten years, a major name in e-commerce and home improvement has relied on Armatis to manage and optimize its multichannel customer relationship.
Initially focused on first-level customer service (information, after-sales support, online reputation, handling complex cases, in-store interface), the partnership gradually evolved toward a more strategic approach, incorporating customer retention, sales, and support for digital journeys.
In 2020, the service expanded to include dedicated interior design spaces.
E-commerce & Retail
Phone, email, chat, social media, online reputation management, in-store interface
A tailored setup combining operational excellence and sector expertise.
Information, sales, after-sales, loyalty, online reputation.
Able to serve both consumers and professionals.
Ensuring seamless relations across all touchpoints.
Through business indicators and sales targets.
and streamlined order processes.
Armatis transformed a cost center into a profit center with a strong sales culture and performance-driven advisors.
Tenfold performance increase in four years driven by better leverage of every customer contact.
The specialized retailer achieves record conversion levels on client projects.
Continuous improvement through NPS and experience metrics.
Teams rapidly adjust to maintain high service standards during busy periods.
3D design solutions integrated seamlessly into the customer journey.
Advisors understand technical challenges and provide tailored advice.
Every contact is an opportunity to create value and strengthen the relationship.
Clear indicators guide performance and continuous improvement.
Organization adapts quickly to market fluctuations and end-customer needs.
Over ten years of collaboration based on trust, transparency, and results.
Proven expertise deploying innovative tools enhancing customer experience.
Armatis’ approach balances performance, proximity, and customer commitment. Every solution is designed to generate value at each interaction by combining human touch with commercial efficiency.
Advisors fully integrated through ongoing training and product knowledge, delivering seamless and coherent customer experiences.
Armatis goes beyond managing flows, it builds a true partnership based on performance, innovation, and customer loyalty.
Each interaction uncovers opportunities to enhance the brand, identify needs, and drive measurable commercial growth.
Armatis swiftly adjusts resources based on peak activity, ensuring consistent service quality and responsiveness year-round.
Discover how Armatis can support your growth.
Join the leaders who trust our multilingual and technological expertise.
