Multilingual expertise serving an international client base
Based in the heart of Porto and Guimarães, we support international brands on a daily basis in managing their customer relationships, drawing on our recognised expertise in e-commerce, banking and insurance, and energy.
With over 30 nationalities and more than 10 languages spoken, our teams embody a high-quality multilingual service, combining expertise, adaptability and a people-centred approach.
At Armatis Portugal, we foster a people-centred approach, focusing on close managerial relationships, career development and a strong customer-focused culture. We bring this ethos to life both through our performance and in our social gatherings.
In summer, just as throughout the year, people are at the heart of it all
At Armatis Portugal, summer is much more than just a season: it is a shared experience, characterised by a friendly atmosphere, diversity and operational excellence. Located in the heart of Porto and Guimarães, just 15 minutes from the airport, our sites are characterised by an authentic, collaborative and decidedly friendly culture.
Summer at our sites is all about good cheer and shared energy. This time of year is marked by events that everyone looks forward to, such as our traditional Saint John’s Day celebrations and the unmissable Summer Party. This colourful celebration brings our teams together to enjoy music, dancing, local specialities, goodies and even an after-party!
These moments, organised by Armatis Portugal, strengthen cohesion and a sense of belonging to a committed and caring community.
Languages spoken & diversity of backgrounds
With more than 10 languages spoken at our sites in Porto and Guimarães, we fully embody the promise of high-quality, multilingual customer service. Our teams are made up of staff from 30 different countries, each bringing their own skills, cultural background and commitment.
From French to Spanish, via German, Dutch and Italian, this linguistic and cultural diversity is a real asset, enabling us to meet the needs of an international client base.
At Armatis Portugal, our teams are a diverse mix of talents and languages.
Multi-sector expertise driven by our Centres of Excellence
In addition to this multicultural diversity, Armatis Portugal draws on recognised expertise in three key sectors:
- E-commerce,
- Energy,
- Banking & Insurance.
Thanks in particular to our E-commerce and Banking & Insurance Hubs, we manage a wide range of projects, from customer service and technical support to outbound operations and back-office functions. All of this is underpinned by our Lab Academy, a training and development centre designed to inspire and embody our partners’ customer service policies.
What makes Armatis Portugal unique
What sets Armatis Portugal apart is undoubtedly the strength of our diversity, the high level of expertise within our teams, and a people-centred approach to business. Our dynamic workforce, our strong customer-focused culture and our committed HR policy (remote working, hands-on management, career development) are all pillars of our success.
“Over the years, Armatis has given me the opportunity to develop my career through various roles: speech quality assurance specialist, trainer, coordinator, project manager, quality training manager, and then director of operations.
“Each of these stages has enriched my experience and deepened my understanding of operational challenges. My career path reflects what we are building together at Armatis: a company that believes in its people, invests in their development, and moves forward every day, one step at a time, towards excellence.”
Pedro Almeida, Director of Operations
Message from Pedro Alves, Country Manager: “Let’s go further together!”
“Dear teams,
The first half of 2025 has been truly remarkable for all of us. Together, we have secured three new clients and strengthened the market’s confidence in Armatis in Portugal. Every success is down to your talent, your commitment and your team spirit; I am proud to thank you for this.
We are now heading into the new financial year with a clear vision: we want to come top in the benchmark for all our clients. It is this level of excellence that inspires and drives us every day.
We will continue to invest in the development of our two main business areas – e-commerce and banking and insurance – by enhancing the quality of our solutions and adapting them to handle increasingly complex tasks, thereby delivering real added value to our customers.
We are also experiencing rapid growth and paving the way for new talent. By the end of the year, we will be recruiting around a hundred new staff members. We are looking for professionals keen to develop, learn and build a solid career path with us. To this end, our Lab Academy is ready to welcome you and support you, whether you’re looking to progress vertically or horizontally, always with the aim of developing your skills.
The future of Armatis Portugal rests with the people who believe in the company, innovate and create value every day. I am counting on you to make the coming months even more promising.
“Let’s go further together!”
Pedro Alves, Country Manager at Armatis Portugal
