Paris, 14 September 2023 – Armatis, a French group specialising in outsourced customer relations, has announced the appointment of David Gillaux as Chief Executive Officer.
A seasoned professional in customer relations, David Gillaux has extensive industry experience, gained notably at Webhelp and subsequently as CEO France at Teleperformance. As Managing Director, his role will be to continue Armatis’s growth strategy across its various markets and to optimise the group’s offering to respond to economic and technological developments within the customer relations ecosystem.
With effect from 1 January 2024, David Gillaux will succeed Denis Akriche as Chairman of the Management Board, and will thus assume full operational responsibility for Armatis and its subsidiaries. On that date, Denis Akriche will become Chairman of the Armatis Group’s Supervisory Board, succeeding the representative of the financial investors.
This appointment reflects the group’s commitment to strengthening its governance in order to adapt more effectively to changes in a market that remains dynamic and promising.
“On behalf of everyone at Armatis, we would like to welcome David Gillaux, who will bring his experience and expertise to bear in his role as Chief Executive of Armatis and subsequently as Chairman of the Executive Board. David has the full confidence of our investors and partners. Together, we share the ambition to accelerate our growth and tackle the many challenges facing the sector,” said Denis Akriche, CEO of Armatis.
“Armatis is a leading player in the customer experience outsourcing market, and I am delighted to be joining the Group – whose values and ambitions I share – at a crucial juncture when there are many challenges to be tackled. I am keen to continue the Group’s growth strategy in France and internationally, whilst maintaining its unique position in the market,” says David Gillaux.
