International Day for the Elimination of Violence Against Women: commitment to diversity and prevention
Share on November 25 marks the International Day for the Elimination of Violence Against Women, a symbolic date highlighting the urgent need to act against this worldwide scourge. At Armatis, this commitment goes beyond a day; it builds on continuous actions promoting diversity, inclusion, and prevention. Statistics tell the urgent story: nearly one in three […]
How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
Ecommerce Customer Service Guide: 7 Strategies to Satisfy, Retain Customers & Boost Sales
73% of customers switch brands after a bad experience. Discover the 7 levers to optimize your ecommerce customer service and boost sales. Share on In the hyper-competitive ecommerce world, most companies focus on customer acquisition. Yet this strategy often feels like filling a leaky bucket. The real challenge is not attracting customers, but retaining them. […]
How a leading mutual insurance provider multiplied its commercial performance
The context A French leader in retirement solutions for professionals wanted to boost the performance and quality of its B2B outbound campaigns. The goal: maintaining a premium customer experience while accelerating growth in a highly competitive market. Results service quality rate 0 % quality score 0 % Industry Mutual insurance (B2B) Scope & channels Multichannel […]
Customer Relations: Training and Supporting Teams During Peak Season
Peak season is the ultimate stress test for customer service centers, where rapid training and team well-being become the keys to delivering an exceptional customer experience under intense pressure. Share on Black Friday. Christmas. The sales. For retail and e-commerce, these are the “moments of truth.” In just a few weeks, brands generate a huge part […]
Black Friday & Cyber Monday : 10 strategies top e-commerce leaders are deploying
Discover 10 concrete actions to maximize sales, boost average order value, and transform visitors into loyal customers during Peak Season. Share on The clock is ticking The Peak Season has evolved. It is no longer a sprint; it is a marathon that is currently entering its final, most critical lap. As you read this, shoppers […]
Movember: a global movement for men’s health
Share on Movember, a blend of “moustache” and “November”, is a global movement that began in Australia in 2003. Its goal is to encourage men to grow a moustache throughout November to raise awareness about critical men’s health issues, including prostate and testicular cancer, mental health, and suicide prevention. The moustache becomes a symbol for […]
Customer relationship: the best strategies to attract and retain your customers
When your customers are as fickle as a playlist. Share on Imagine this: you’re scrolling through Spotify, creating a morning playlist with Beyoncé, then a workout playlist with French rap, and by evening, it’s all jazz. You switch between them without a hint of guilt. Welcome to the era of the “playlist customer.” According to the 2024 Consumer Voice Report, 76% of French consumers say they are less loyal […]
How a leading e-commerce player multiplied its commercial results by ten
Context For over ten years, a major name in e-commerce and home improvement has relied on Armatis to manage and optimize its multichannel customer relationship.Initially focused on first-level customer service (information, after-sales support, online reputation, handling complex cases, in-store interface), the partnership gradually evolved toward a more strategic approach, incorporating customer retention, sales, and support […]
5 levers to deliver an outstanding customer experience during peak season
5 levers to deliver an outstanding customer experience during peak season Black Friday, sales, holiday rush. What if your busiest times became your best loyalty drivers? Share on High season in e-commerce, whether before the holidays, during discount periods or Black Friday, often feels like organized chaos. But it is also a make-or-break moment for […]
