How a Leading Real Estate Company Successfully Outsourced Its Customer Service for the First Time
Discover how a real estate leader successfully outsourced its customer service for the first time while ensuring premium, fast service.
7 reasons to outsource your customer service to gain agility and performance
Control your costs, optimize your service, and boost your operational performance. Share: In today’s increasingly competitive market, customer service quality has become a key differentiator for businesses. Yet, managing customer service in-house can quickly turn into a complex and expensive challenge. That’s why many companies are choosing to outsource their customer service. More than just […]
Is your customer service surviving the summer?5 strategies to turn the season into an opportunity
When vacations put your customer relationships to the test Share: Imagine it’s 4 PM on a Friday in August. your team is stretched thin because of vacations and suddenly swamped with calls. the air conditioning hums weakly as tension rises, and your most loyal customer has been patiently waiting on the phone for 25 minutes. […]
How to organize your customer service in summer: A complete guide
5 tips for maintaining service quality while supporting your teams | optimizing customer service during the summer season Share Seasonal activity spikes, and consistently high customer expectations, maintaining optimal service levels requires careful planning. Reading this in the middle of summer? No worries! While some tips require advance preparation, many solutions can be implemented immediately […]
How Armatis supports a leading energy company in the digital transformation of its customer service
Key figures 72% of customer interactions managed through emerging technologies (messaging, chatbots) in 2022, compared to just 11% in 2017 — a 6.5x increase in 5 years Coverage across 4 strategic regions Customer management operated from 3 production sites using centralized, multisite management Process automation powered by RPA (Robotic Process Automation) The challenge Faced with […]
TotalEnergies Consumer Service Named Customer Service of the Year for the 15th Consecutive Year!
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on customer satisfaction, innovation, and a strong partnership with Armatis.
New Cyber Resilience Challenges in Customer Experience
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security and awareness.
Armatis Awarded EcoVadis Gold Medal for Outstanding CSR Performance
Armatis renews its EcoVadis Gold rating with a score of 76/100, ranking in the top 5% of companies worldwide for CSR performance in ethics, environment, and social impact.
Customer Experience: Is AI the Only Thing That Matters?
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of 2024 has largely been fulfilled: the widespread experimentation with AI in everyday business operations—for both customers and employees. This has been a time to explore, form opinions, and even undergo significant transformation. In […]
Armatis Begins a New Chapter with a New Headquarters in Paris
Armatis, a leader in outsourced customer experience, has inaugurated its new headquarters in Paris’s 16th arrondissement. This move reflects the company’s ambition to foster innovation, collaboration, and inclusion, while supporting its strategic transformation in 2025.
