What Is a Good CSAT Score? Discover Your Industry Benchmarks
Share on You measure customer satisfaction with CSAT, but one question persists: is my score really good? Between raw numbers, industry averages, and result analysis, knowing where you stand isn’t always easy. This article helps decode your CSAT score, benchmark it against industry standards, and analyze it for concrete improvement actions. Sommaire: Sommaire: What Makes a Good […]
First customer service outsourcing: how to succeed without losing control and performance
First customer service outsourcing: how to succeed without losing control and performance Share on Outsource your customer service for the first time is a major strategic step for any business. This decision sparks both excitement and caution: how to guarantee customer experience quality? How to maintain precise, effective oversight? How to ensure the provider shares your […]
Ecommerce Customer Service Guide: 7 Strategies to Satisfy, Retain Customers & Boost Sales
73% of customers switch brands after a bad experience. Discover the 7 levers to optimize your ecommerce customer service and boost sales. Share on In the hyper-competitive ecommerce world, most companies focus on customer acquisition. Yet this strategy often feels like filling a leaky bucket. The real challenge is not attracting customers, but retaining them. […]
Black Friday & Cyber Monday : 10 strategies top e-commerce leaders are deploying
Discover 10 concrete actions to maximize sales, boost average order value, and transform visitors into loyal customers during Peak Season. Share on The clock is ticking The Peak Season has evolved. It is no longer a sprint; it is a marathon that is currently entering its final, most critical lap. As you read this, shoppers […]
Customer relationship: the best strategies to attract and retain your customers
When your customers are as fickle as a playlist. Share on Imagine this: you’re scrolling through Spotify, creating a morning playlist with Beyoncé, then a workout playlist with French rap, and by evening, it’s all jazz. You switch between them without a hint of guilt. Welcome to the era of the “playlist customer.” According to the 2024 Consumer Voice Report, 76% of French consumers say they are less loyal […]
E-commerce: Anticipate seasonal peaks without compromising service quality
Seasonal peaks don’t happen by chance. Between anticipation, tools, training, and agility, discover how preparation—and the right partner—can turn pressure into sustainable performance. Share: The holiday rush, summer sales, Black Friday, back-to-school season… Every year, these key moments shape the e-commerce calendar. And every year, they bring the same challenge: how to handle massive increases […]
Black Friday: Turn your customer relationships into a growth engine
Black Friday: Turn your customer relationships into a growth engine Black Friday is no longer won with discounts alone. It’s won through experiences. In a saturated market, turning customer relations into a real strategic weapon can transform every interaction into a sales opportunity. Share: Black Friday has evolved beyond a storm of promotions. It’s now […]
Banking, Insurance, E-commerce, Public Sector: Why the Most Demanding Industries Outsource Customer Care
Share: In sectors where every interaction matters, missing a call, email, or message can cost far more than just a lost opportunity, it can impact reputation, customer loyalty, or even regulatory compliance. Facing these stakes, leading companies adopt a clear strategy: outsourcing their customer relationship management. But this is not simply about delegating to cut […]
How we helped a European telecom leader boosted its sales performance
Context A major European telecom operator chose Armatis to optimize its telesales activities and strengthen its customer acquisition strategy. With operations across multiple markets and a wide range of services (fiber, mobile, ADSL), the challenge was to maximize commercial performance while maintaining a high-quality customer experience. This 20-year collaboration demonstrates Armatis’ ability to adapt to […]
Is your customer service surviving the summer?5 strategies to turn the season into an opportunity
When vacations put your customer relationships to the test Share: Imagine it’s 4 PM on a Friday in August. your team is stretched thin because of vacations and suddenly swamped with calls. the air conditioning hums weakly as tension rises, and your most loyal customer has been patiently waiting on the phone for 25 minutes. […]
