Post-Covid: making the customer experience a performance lever
After over a year of the current health crisis, what lessons can we learn about customer experience and relationships, and how can they be leveraged for future performance? In an increasingly competitive business environment, retaining current customers and attracting new ones is a central concern for all companies. Their efforts are usually focused on marketing […]
Boost the efficiency of your remote training in 5 steps!
« The health crisis we’re experiencing has transformed our teaching practices: remote training is now part and parcel of our pedagogical approaches, and the good news is that both trainers and learners are getting a taste for it! We must, however, remain careful to ensure we don’t overdo what we call zoomification (or teamsification). Carrying out […]
Telemarketing, teleprospecting, telesales: the art of creating conversations and building new relationships.
In recent months, sales processes have had to evolve to keep pace with the emergence of distance selling as an alternative to physical selling, meeting consumer expectations and adapting to regulatory constraints to protect those involved and reduce excesses, both online and offline. Many brands and companies in various sectors are reflecting on the need […]
CX digital strategy: Combining experiential benefit with economic benefit
The digital customer experience has become a strategic issue. Customers are making increasing use of digital tools to get in touch with brands, make purchases, compare, request assistance, etc. Companies must therefore adapt their relationships and keep in step with changes in customers’ preferences. How do you go about digitising interactions? How do you make […]
How to boost the performance and engagement of your employees ?
Find out how to boost your employees’ performances and engagement with SODA and Link Me Up, the social network by Armatis! 39 M Social Media Users in France in January 2020. Used for making recommendations, marketing practices, exchanges of opinions, advice, recruitment and community training, social networks play a predominant role in our professional and […]
