Multilingual Hub
Simplify the management of your multilingual operations.
We handle all your front, middle, and back office operations in the languages of your customers, prospects, and partners.
Your international business challenges
Delivering a consistent, seamless, and personalized customer experience in every language is a real challenge, especially when it comes to recruitment, management, and oversight. Here are the challenges we help you address every day:
Harmonize the customer experience while respecting linguistic and cultural specificities.
Reduce management and operational oversight effort thanks to a single location that enhances partnership efficiency.
Benefit from an agile operational model that manages activity fluctuations between languages, regardless of channel or task type.
Leverage proven expertise to deliver high-performing service worldwide.
Control or reduce operational costs through shared models or tailored localization strategies.
Ensure extended coverage across all channels and languages, serving your customers when they need it and in line with your SLAs.
Continuously improve service quality with a motivated, experienced partner supporting operational transformation.
Manage the experience in real time or asynchronously using advanced monitoring tools and comprehensive, user-friendly dashboards.
Enrich customer knowledge by leveraging data from interactions and implemented processes.
An organization and operational model designed for international performance
Five multilingual hubs covering over 20 languages
To meet all customer needs, in every time zone, located in regions rich in linguistic talent.
Specific recruitment, validation, and training processes
For multilingual operations, including for operational manager profiles.
Interregional management team
Ensuring smooth, secure, and coordinated management across all sites.
Native AI approach
to optimize customer journeys and reduce costs where relevant, especially for automated translation or expert linguistic support.
On-demand consulting expertise
to audit and transform your operations according to your challenges.
What truly sets us apart
YES Methodology
Our management approach prevents fragmentation, aligns teams on targeted action plans, and ensures continuous performance improvement.
SquAire
Proven multilingual expertise
We support international brands, especially in travel, retail, and services, with robust, high-performing operational solutions.
Strategic locations
International technological ecosystem
Contractual and organizational flexibility
Multicultural and agile culture
Integrated CSR commitment from the outset
An inclusive, sustainable, and performance-driven vision
Data compliance and security
GDPR, ISO 27001, industry standards: our organization adheres to the strictest standards to ensure data protection, wherever we operate.
Cultural diversity & linguistic inclusion
Measurable, concrete CSR commitments
Fair working conditions, diversity, accessibility, energy efficiency: our social responsibility is reflected in every operational decision.
Hybrid and secure work models
Human-centered, responsible AI
Continuous development of linguistic talent
Our employees receive ongoing support to maintain language proficiency, deepen sector expertise, and meet local expectations.
Our client case studies
The benefits of an Armatis Multilingual Hub
Multilingual coverage
Local cultural adaptation
Cost reduction
Seamless integration
Centralized management
Ready to discuss your international challenges?
Deliver a multilingual, seamless, and personalized customer experience wherever you operate. Our international hubs support you with customized solutions, locally rooted and globally minded.
