Blog Armatis - Outsourcing, operational performance, innovation and human commitment
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Customer Experience, Know-how
5 Tips for Maintaining Service Quality While Supporting Your Teams | Optimizing Customer Service During the Summer Season Share Seasonal activity spikes,...
Use Case
Key figures 72% of customer interactions managed through emerging technologies (messaging, chatbots) in 2022, compared to just 11% in 2017 — a...
Testimonies
TotalEnergies’ Consumer Service team has been awarded “Customer Service of the Year” for 15 years running, thanks to a relentless focus on...
Expertise
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security...
News
Armatis renews its EcoVadis Gold rating with a score of 76/100, ranking in the top 5% of companies worldwide for CSR performance...
News
Armatis takes over eSky’s customer service operations in Bulgaria, boosting its multilingual capabilities and expanding its presence in Central Europe’s BPO market....
Customer Experience
The start of a new year is always a good time for reflection and forward thinking. One of the key promises of...