Teams ready in just a few days
Upselling, customer loyalty, and positive ROI from month two
During peak seasons, it’s not just revenue at stake—your reputation, profitability, and customer engagement are under pressure. Every busy period brings critical challenges we know inside out.
With Armatis, these challenges become opportunities to build loyalty, boost sales, and make every interaction memorable.
Our approach is built on 6 essential pillars combining responsiveness, expertise, and peace of mind, even during the most strategic moments.
Our multilingual experts adapt quickly to your volumes and needs, with rapid ramp-up and flexible contracts securing your most sensitive operations.
Our advisors are more than just support agents , they are sales accelerators. They anticipate customer needs, personalize every interaction, and turn conversations into business opportunities.
From major industry leaders to niche players, we apply optimized processes across the value chain: product management, logistics, returns, customer satisfaction, everything is designed for fluidity and reliability.
24/7 omnichannel support (phone, email, chat, social media), multinational hubs, and advanced AI tools (including instant translation) ensure a smooth, local, and consistent experience across markets.
Your brand’s reputation is protected by rigorous data management, GDPR compliance, and strict confidentiality standards across all our international sites.
From system setup to agent training, through performance monitoring, we handle everything to ensure a fast, efficient, and scalable deployment.
we help you scale up quickly and efficiently to meet peaks in demand while maintaining quality and performance.
When a major retail and e‑commerce group like Printemps faces massive multichannel demand peaks, the key is anticipation and innovation.
Result: Advisors focus on complex, high‑value requests, keeping service premium.
By combining technology with human expertise, we’re able to better serve our customers, enhance their experience, and free our teams to focus on higher value-added tasks.
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Our E-commerce Academy brings together a full ecosystem of experts to efficiently address your business challenges:
Experts who truly understand your sector and its specific challenges.
Over 25 languages to support your customers across Europe.
Fast and seamless integration of all your e-commerce tools.
Operational solutions ready to launch in just a few days.
Our E-commerce Hub pilots and refines every project, leveraging best practices from our clients.
We measure the impact of automation, new service lines, and innovative technologies to maximize your performance.
The result?
Less workload for your teams, more satisfaction and loyalty from your customers.
Hiring internally, relying on temporary staff or outsourcing to short-term providers are decisions often driven by urgency, yet these options quickly reach their limits.
Armatis gives you the flexibility and expertise you need to strengthen your teams and maintain a high-quality customer experience, even during your busiest periods.
Phone, email, live chat, messaging, and social media, delivering consistent service across all touchpoints, with advisors trained in brand voice, upselling, and customer retention.
Acquisition, loyalty, cross-selling, cart recovery, and personalized recommendations, powered by behavioral and transactional insights.
Level 1 and 2 support for order tracking, payment issues, product returns, and platform usability.
Order validation, stock and shipment monitoring, supplier coordination, and after-sales service optimization.
Amicable collection strategies, refund coordination, and dispute handling aligned with customer satisfaction goals.
Fraud prevention, transaction security, content moderation, and GDPR compliance for safe, seamless shopping experiences.
With over 30 years of experience, Armatis supports major European e-commerce and retail leaders every year.
Our multilingual teams handle thousands of customer interactions in over 15 languages, maintaining high quality standards with a first contact resolution rate of up to 95%.
Thanks to our proven ability to absorb seasonal peaks, we guarantee our customers a smooth and seamless experience, even during Black Friday or the holiday season.
Plan ahead and ensure your sales success with Armatis — combining flexibility, expertise, and innovation to better serve your customers.
