Outsourced Travel & Hospitality Customer Relations: Growth Despite Market Slowdown (SP2C 2026 Barometer)
Travel & Hospitality outsourcing grows 9% in France even as the market slows. Why the sector invests in outsourced CX, and how to choose a partner. SP2C 2026 barometer. Share on Table of contents In France, outsourced Travel & Hospitality customer relations grew 9% in 2025, while the wider French market for outsourced customer relations […]
Customer Service Outsourcing in Travel and Mobility: Challenges and Best Practices
Few sectors experience such brutal fluctuations in activity. Summer travel, school holidays, and the Christmas and New Year period concentrate a disproportionate share of annual contact volume Share on Table of contents Travel and mobility is one of the most demanding sectors for outsourced customer service: high volumes, pronounced seasonality, real-time crisis management, and uncompromising […]
