eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
Outsourced customer relations: Contact centres, creators of value for their partners, at the service of the end consumer
Paris, le 13 September 2022 – The Union of Contact Centre Professionals (SP2C) and EY have unveiled the 2022 edition of the barometer of the economic, social and territorial impacts of outsourced contact centres in France. “After a 2020 marked by the health crisis, the French outsourced customer relations market ended a highly dynamic 2021, […]
Developing customer culture a must for one and all!
Developing the company’s customer culture, becoming or staying a customer-centric organisation: it’s a key ambition in a great many company strategies. A highly relevant one, of course, but one that needs to be thought out, organised and structured, not simply pursued at any cost. In order to ensure a successful approach, it’s essential to understand […]
