EcoVadis assigns a Gold rating to the Armatis Group s CSR policy
In 2022, Armatis was awarded EcoVadis’ “Gold” assessment level. With an overall score of 70/100, the Group is now in the Top 2% of the most virtuous companies in its sector in terms of practices connected with the environment, social issues, ethics and responsible purchasing. A result that rewards all the many projects led by […]
How does BNP Personal Finance successfully outsource its Bank Customer Relations?
Delphine Seguy, Head of Outsourced Customer Relations activities for BNPPF’s Private Client Business Management, shares her outsourcing experience, explaining her vision and best practices. What are the specifics of Customer Relations in the banking sector? Delphine Seguy : The banking sector is complex: sensitive, ultra regulated and highly competitive. It’s also undergoing many changes. As […]
