eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
Testimony by Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs
Testimonial from Jason Kugel, Armatis Project Manager on behalf of Pierre et Vacances Center Parcs. Established in Avoriaz in 1967, Pierre & Vacances is Europe’s leader in leisure and holidays. Every year, the brand welcomes over 2 million holidaymakers in more than 150 residences and over 12,300 apartments in France and Europe. Pierre & Vacances […]
Developing customer culture a must for one and all!
Developing the company’s customer culture, becoming or staying a customer-centric organisation: it’s a key ambition in a great many company strategies. A highly relevant one, of course, but one that needs to be thought out, organised and structured, not simply pursued at any cost. In order to ensure a successful approach, it’s essential to understand […]
