Armatis Polska takes over eSky s Call Center in Bulgaria
eSky Group optimizes operations. Its customer service department in Bulgaria is being handed over to Armatis. Armatis Polska, a leading customer service and sales outsourcer in Europe, has taken over the customer service department of the Polish eSky Group in Bulgaria. This is a result of eSky’s decision to switch its management model and entrust […]
eSky: How customer relations and strategic outsourcing drive global travel success
An Interview with Ewelina Kołodziej-Tyczka In a recent strategic move, eSky Group has optimized its customer service operations by transitioning the management of its Bulgarian call center to Armatis Polska. This decision reflects eSky’s broader strategy to streamline its focus on core business activities while ensuring the continued high-quality service that customers expect. Armatis, which […]
Customer Relations: how far will the metaverse go?
It may have been born of science fiction but the metaverse is real enough today. Although it’s starting to arouse interest among brands and offer new opportunities, it also raises a great many questions. Arnaud Bouchaud, Armatis’ Director of Digital Solutions, enlightens us on the subject. The metaverse: let’s suggest a definition… From visionary 1990s […]
How do you integrate advisors’ multi-skills into a digital environment?
A look back at the speech made by Armatis’ Partnership Director, Elvira Cekovic, on the occasion of the Pépite Café organised by AMARC in collaboration with NICE. Elvira took the opportunity to share her strategic experiences in setup of efficient organisations between employees’ specialisations and versatility. Consumers’ habits have evolved and these days customers prioritise […]
4 pieces of advice for effective, human digitisation of customer relations
The relationship between companies and their customers is constantly evolving. With development of communication channels and the consequent emergence of new usages, customers now have greater and more specific expectations. The acceleration of companies’ digital transformation has intensified this issue, and they must make every effort to keep up with the pace of innovation, avoiding […]
Amazonisation of services is no longer inevitable
It’s no secret that our society is riddled with contradictions in all areas – and consumption is no exception. Recent analyses demonstrate evolution towards a more local, sustainable and responsible approach that goes hand-in-hand with a kind of “search for meaning” observable above all among millennials, for whom a brand’s impact and image tend to […]
From startup to scaleup: the challenges of customer relations
Unicorns and new rising stars, fintech, foodtech, travel and healthtech have no need of introduction these days – embodied by audacious teams and offers that seek to make a place for themselves within traditional ecosystems as much as to disrupt them by providing effective resolution of “pain points” encountered among historical actors. These actors in […]
Post-Covid: making the customer experience a performance lever
After over a year of the current health crisis, what lessons can we learn about customer experience and relationships, and how can they be leveraged for future performance? In an increasingly competitive business environment, retaining current customers and attracting new ones is a central concern for all companies. Their efforts are usually focused on marketing […]
CX digital strategy: Combining experiential benefit with economic benefit
The digital customer experience has become a strategic issue. Customers are making increasing use of digital tools to get in touch with brands, make purchases, compare, request assistance, etc. Companies must therefore adapt their relationships and keep in step with changes in customers’ preferences. How do you go about digitising interactions? How do you make […]
The customer experience, a major concern for companies.
INIT carried out an innovative survey among 600 French customer relations companies and professionals on behalf of the 2020 Customer Strategy Show. The study*, which was carried out in partnership with AMARC (Association for Management of Customer Complaints) and the Sens du client blog, aims to: Here are its key findings 1- Encouraging planned investments […]
