AI and Customer Service: Should You Automate or Humanise in 2026?
Should you automate everything? Preserve everything human? Or find a balance,and if so, what does that look like in practice? Share on Table of contents Artificial intelligence has made its way into every contact centre. Chatbots, voicebots, generative AI to assist advisors, automated analysis of customer verbatims — the promises are real. But so is […]
