New Cyber Resilience Challenges in Customer Experience
As AI and cyber threats evolve, customer experience providers must strengthen cyber resilience, comply with EU regulations, and build trust through security and awareness.
Making contact centres sustainable cybersecurity ecosystems
All companies involved in customer contact, call centres in particular, analyse huge quantities of data whose management and security are of crucial importance. Managing these data, ensuring their governance and mapping the risks to which they’re exposed in order to better prepare for them is the daily responsibility of cybersecurity professionals in such companies. Ensuring […]
