Telesales: what are the new relational approaches?
Over the course of the last few years, the customer relations sector has been shaped by a combination of new expectations, new behaviours, digital transformation and the search for unique, positive experiences. A whole range of relational approaches coupled with ever more innovative technologies are revolutionising the sector, enabling it to meet its countless challenges. […]
Telemarketing, teleprospecting, telesales: the art of creating conversations and building new relationships.
In recent months, sales processes have had to evolve to keep pace with the emergence of distance selling as an alternative to physical selling, meeting consumer expectations and adapting to regulatory constraints to protect those involved and reduce excesses, both online and offline. Many brands and companies in various sectors are reflecting on the need […]
