How Armatis Supports a Major Tourist Site’s Customer Relations: Absorbing Seasonality Without Compromising Quality
A leading cultural and heritage site entrusted Armatis with managing its booking and ticketing customer relations. The objective was clear: absorb sharp attendance peaks, particularly during ticketing windows reserved for subscribers and professionals, without ever degrading service quality or response times. The result: an agile, multilingual setup that holds high service commitments year-round, including in […]
How Armatis Supports a Pan-European Mobility Leader with Scalable Multilingual Customer Service
Booking a trip from Berlin, cancelling it from Warsaw, reporting a lost bag in Lisbon. Across a network spanning seven countries, every traveller expects the same thing: a clear answer, in their language, without delay. A pan-European mobility leader has entrusted this service to Armatis since 2015. It’s operated from Poland by a team of […]
How a leading marketplace structures its omnichannel customer support with Armatis
Ensuring accessibility, transaction security and user satisfaction on a high-traffic B2B and B2C platform. Quality of service A level maintained continuously through stable teams, in-depth training and daily performance management. 0 % Customer satisfaction CSAT measured directly after each interaction, reflecting the quality experienced by end users. 0 % Response time under 10 hours Requests […]
How a pension consortium optimizes member management
Securing and streamlining relationships with thousands of members across France through a flexible, real-time managed solution. Results Significant improvement in response time for service quality. 0 % Member satisfaction. Clarity of responses and relational quality. 0 % Introducer satisfaction. Smooth and professional support. 0 % Industry Insurance / Savings Since 2022 Location France CONTEXT A […]
How a European banking player optimizes its commercial performance with Armatis
Accelerating prospecting and service quality in a demanding banking environment. Results Significant increase in conversion rates Reduced processing time and customer friction Rapid campaign deployment Continuous quality improvement Industry Retail banking & financial services Since 2021 Location Poland CONTEXT A fast-growing banking player A major European banking player, committed to developing its credit and bank […]
How a B2B Healthcare Player Secured Its Professional Client Relationships End-to-End
Context A player in the B2B healthcare ecosystem needed to renew a fleet of equipment, maintain service quality, and support professional users across the entire value chain (assistance, after-sales service, renewal, commissioning). The operation required a commercial approach adapted to portfolio maintenance and proven multi-channel coordination. Résultats Industrialized quality trajectory through targeted satisfaction surveys and […]
How a Leading Media Group Boosted Panelist Engagement and Retention
How a Leading Media Group Boosted Panelist Engagement and Retention Context A major player in audience measurement wanted to improve perceived service quality among its panelists and secure the reliability of its data. Industry Media Scope & Channels Surveys, Technical Support Results Improved participation continuity thanks to faster resolution of first‑level incidents. Increased perceived quality […]
How a B2B Healthcare Provider Secured Its End to End Customer Journey
Context A B2B healthcare provider needed to renew a large equipment fleet, maintain service quality, and support professional users across the entire value chain, including assistance, after‑sales service, renewal, and commissioning.This operation required a precise commercial approach designed to preserve the existing portfolio, along with proven multichannel coordination. Results Industrialized quality trajectory supported by targeted […]
How a Bank Generated 25% Additional Revenue by Activating Its Customer Portfolio
Context For more than ten years, a major consumer finance institution has relied on Armatis to manage its outbound commercial calling campaigns focused on revolving credit.The goal is to activate unused credit reserves, reconnect with inactive or dormant customers, and convert these contacts into additional revenue while maintaining a high‑quality customer experience and full compliance. […]
How a leading mutual insurance provider multiplied its commercial performance
The context A French leader in retirement solutions for professionals wanted to boost the performance and quality of its B2B outbound campaigns. The goal: maintaining a premium customer experience while accelerating growth in a highly competitive market. Results service quality rate 0 % quality score 0 % Industry Mutual insurance (B2B) Scope & channels Multichannel […]
