Corporate Social Responsibility at the heart of Armatis’ DNA
A MAJOR CHALLENGE
At the core of our commitment lies a strong ambition and high standards in social and environmental responsibility, ethics, diversity, and the promotion of human rights. We operate in compliance with the laws of the countries where we are present and respect different cultures. We also strive to meet new expectations and adapt to the evolving landscape of society.
Respect for Human Rights
ARMATIS, A DRIVER OF DIVERSITY AND INCLUSION
Diversity and inclusion: core values enriching our company
The way we manage and value the people within our company reflects the strong human values shared by all our teams.
Our customer relations business fundamentally relies on the quality and trust of our human resources. It is therefore essential that the company and its managers guarantee fair and exemplary treatment of all employees.
Each of us must, through our individual and collective actions, uphold the ethical principles of the company’s management policy.
Excerpt from the Armatis Ethics Charter.
A rich and diverse dollective
79 nationalities represented among our team members.
28% of our workforce is under 28 years old.
88% of our staff enjoy their work environment.
Equal opportunity at the heart of our HR policy.
Women make up 67% of our group.
60% of our supervisors are women.
Gender Equality Index: 90/100.
Training, awareness, and progress
2,000 hours of diversity-focused training.
100% of our recruiters are trained in anti-discrimination and diversity promotion.
Social rights
ARMATIS, A DRIVER OF DEVELOPMENT
People are at the heart of our performance
What sets us apart is an HR organization dedicated to fostering a learning-oriented and inclusive culture. With our own training center, we prioritize recognition and actively support career development, making the employee experience the cornerstone of both individual growth and collective success.
Training and skills development
Over 5% of our payroll is invested in training each year.
On average, each employee receives 25 hours of training annually.
89% of employees have participated in at least one training session.
Social dialogue and employee engagement
70% participation rate in our “Employee Voice” surveys.
79% of employees feel their ideas are valued.
Each year, over 300 employees consult with our staff representative.
Well-being and quality of work life
92% of employees highlight mutual support as a key strength.
86% feel a real sense of team spirit.
88% appreciate the atmosphere within their teams.
Respect for the environment
ARMATIS, A DRIVER OF ECO-RESPONSIBILITY
Concrete actions for the planet
Environmental protection is a core principle, ensuring everyone’s right to a balanced and healthy environment. For Armatis, elevating environmental ethics to the same level as business and social ethics means adopting a moral framework that recognizes natural resources as key stakeholders and critically examines the relationship between our economic activities and the environment. Aware of both current and future challenges, Armatis embraces its responsibility and role in environmental management.
Redução da nossa pegada ecológica
6% annual reduction in our carbon footprint.
100% renewable electricity in France and Portugal.
4% annual reduction in energy consumption.
Circular economy and waste management
100% of our electrical and electronic equipment waste is recycled or reused, including through charitable donations.
8 active recycling streams in partnership with the social economy sector.
68 hours of employment generated for people with disabilities through our recycling initiatives.
Excellence and environmental awareness
EcoVadis Gold Medal for Sustainability, with an environmental score of 80/100.
SBTi (Science Based Targets initiative) commitment at the group level.
Over 200 employees have participated in the internal rollout of the Climate Fresk program.
Meaningful certifications
“Engagé RSE” label, recognizing our commitment to responsible environmental practices
BREEAM certification (Villeneuve d’Ascq site).
EcoVadis Gold status (80/100 in Environment, Top 5% in the sector)
United Nations Global Compact
Armatis has been committed to the UN Global Compact since 2007 and is currently a participating member. Our level of engagement reflects our adherence to principles of social and corporate responsibility.
We are dedicated to integrating sustainable economic growth and social and environmental concerns into our development strategy and daily operations. We act with respect, ethics, and integrity in all interactions with stakeholders—including employees, clients, suppliers, local institutions, associations, and shareholders—in full compliance with the laws of the countries in which we operate.
We continue to nurture this culture every day, embedding these commitments in our Code of Ethics. Our dedication to the Global Compact is both an individual and collective initiative—a unifying force in our approach to corporate citizenship.
Read our latest Communication on Progress.
Compliance and the fight against all forms of corruption
ARMATIS, A TRUSTED PARTNER
Ethical standards in service of trust
Compliance and ethics are fundamental pillars of Armatis’ strategy. Our policy is built on transparent governance, ongoing employee awareness, and a strong commitment to data protection. This ensures a high standard across all our activities and builds trust with all stakeholders.
Governance and control
157 control plans implemented for our internal procedures.
82.3% of compliance audits completed.
Training and awareness
75% of employees trained in anti-corruption measures.
7,929 participants have completed our awareness modules.
Over 3,000 hours dedicated to ethics training.
Data protection and responsible relationships
88% of staff trained in GDPR procedures.
100% of suppliers have received our Responsible Relations Charter.
63% of suppliers participate in our CSR campaign.
Meaningful certifications
“Engagé RSE” label, recognizing our commitment to responsible environmental practices
BREEAM certification (Villeneuve d’Ascq site).
EcoVadis Gold status (80/100 in Environment, Top 5% in the sector)
In 2019, Armatis undertook a thorough review of its Code of Ethics. This revision had a dual objective: to ensure full compliance with the latest regulatory requirements and to encompass all interactions with our stakeholders.
As a result, ethics are now actively promoted across our economic, social, and local environments. To support this commitment, we have implemented a secure, external whistleblowing mechanism for reporting substantiated cases of inappropriate behavior.
Find more information about our secure whistleblowing system below.
Armatis: A Committed Data Protection Partner
As a contact center operator, our Group naturally processes large volumes of personal data. Fully aware of our duties and responsibilities, Armatis has established a dedicated structure to implement an ambitious data protection policy—an essential element of trust for all stakeholders, including clients, suppliers and partners, employees and candidates, consumers, users, and citizens.
Integrity, confidentiality, and complete transparency in data management are guiding principles for all Armatis business practices.
Appropriate technical and organizational measures have been defined and implemented to ensure effective protection throughout the entire data lifecycle.
All Group employees—key players in data protection—receive training and ongoing awareness on GDPR-related issues.
Committed to a holistic vision of responsibility and collective intelligence in data protection, Armatis affirms these commitments in its Privacy and Data Protection Charter.