Post-holiday returns: 3 Strategies to Retain Customers Through Returns Management
The success of an e-merchant is determined during the holiday season, but its reputation is forged in January. Share on After Black Friday euphoria and holiday gift rush, e-commerce faces inevitable massive returns wave. Carriers estimate returns volume jumps 25% to 50%+ early January vs. normal month. Many brands see this as cost, loss, logistics failure. Wrong […]
What Is a Good CSAT Score? Discover Your Industry Benchmarks
Share on You measure customer satisfaction with CSAT, but one question persists: is my score really good? Between raw numbers, industry averages, and result analysis, knowing where you stand isn’t always easy. This article helps decode your CSAT score, benchmark it against industry standards, and analyze it for concrete improvement actions. Sommaire: Sommaire: What Makes a Good […]
How a B2C Auto Finance Player Grows Its Insurance Portfolio – Armatis Case Study
How a B2C Auto Finance Player Grows Its Insurance Portfolio The Context A major player in consumer auto financing wanted to grow complementary insurance sales while securing customer relationships with individuals.Since 2017, it has relied on Armatis to operate a system covering sales, retention, and back-office management. Results of files processed with argued contact, ensuring […]
5 Levers to Successfully Transition to Omnichannel Customer Service
5 Levers to Successfully Transition to Omnichannel Customer Service Share on Customers no longer think in “channels.” They naturally navigate from web to phone, chat to social media, expecting brands to do the same without hiccups or memory lapses. For them, there’s only one company, which should recognize them everywhere. Yet for many organizations, moving […]
Armatis Renews ISO 18295-1 Certification: Concrete Guarantee of Performance and Reliability for Clients
Armatis reaches a new milestone in its continuous improvement journey by successfully renewing its ISO 18295-1 certification, the international reference standard dedicated to customer contact centers. Within the framework of its continuous improvement approach, Armatis has successfully renewed its ISO 18295-1 certification “Customer Contact Centers”. This international standard, a benchmark in the customer relations sector, […]
Securing Buy Now Pay Later Debt Recovery Without Damaging Brand Image
Le Contexte Installment payments have become a standard in modern e-commerce. Yet behind this apparent simplicity lies a major challenge: managing unpaid debts without damaging customer relationships. For several years, a major player in Buy Now Pay Later (BNPL) and consumer credit has entrusted Armatis with its entire amicable and pre-litigation debt recovery operations. Résultats […]
How to Build an Effective Omnichannel Customer Service Strategy
From simple multichannel presence to a unified customer experience: key steps to connect your channels, engage your teams, and drive performance. Share on At first glance, multichannel might look like a success story your customers can reach you everywhere (phone, email, chat, social media), your teams respond quickly, and your tech stack seems solid. But […]
First customer service outsourcing: how to succeed without losing control and performance
First customer service outsourcing: how to succeed without losing control and performance Share on Outsource your customer service for the first time is a major strategic step for any business. This decision sparks both excitement and caution: how to guarantee customer experience quality? How to maintain precise, effective oversight? How to ensure the provider shares your […]
Disability: Building an environment where everyone has a place
Disability: Building an environment where everyone has a place Discover the interview with Rémi Oyharcabal, HR Manager and Disability Referent at our Bordeaux site. Share on The European Week for the Employment of People with Disabilities (SEEPH) is a key event to raise public awareness about disability issues and promote inclusion across social and professional […]
ESCDA 2026 Customer Service Awards: Armatis Clients Excel: ENGIE, TotalEnergies, Carrefour Winners
Share on Once again, several Armatis-supported clients have been honored at the 2026 Customer Service of the Year Awards (ESCDA). This recognition highlights their ongoing commitment to delivering outstanding customer experiences. ENGIE: Double winner in consumer and professional categoriesENGIE excelled in two categories. This strong recognition reflects team dedication and a strategy focused on impeccable […]
