Fortuneo & Armatis: a 100 per cent human approach to customer relations, built on trust
In this latest episode of our CX Armatis & Vous podcast, we were delighted to welcome Sandrine Kergoat, Head of Operations & Customer Relations at Fortuneo. She shares with us the vision of an online bank that has chosen to outsource part of its customer relations activities, and the key aspects of its collaboration with […]
Customer relations: how EDF combines AI and human expertise to deliver a sustainable customer experience
Discover the secrets to a successful customer relationship thanks to the expertise of Sandrine HERBELIN, Head of Outsourced Services at EDF Commerce.
Armatis is opening a work programme at the Orléans-Saran prison to support prisoners’ return to work
Through this project in Saran, Armatis is reaffirming its commitment to reintegration through work, to combating reoffending, and to a socially responsible approach that brings about positive social impact.
B2B telemarketing: the legal framework in 2026
Telemarketing between businesses will still be permitted in 2026, without prior consent. However, it is not without rules: the GDPR, legitimate interest, and the right to object. Here is the full legal framework, explained simply.
August 2026: the end of cold calling in France, or the start of ultra-premium lead generation?
On 11 August 2026, France will switch to a model of telephone marketing based on prior consent. Under the Cazenave Act, unsolicited cold calling will become the exception rather than the rule. Beyond mere compliance, this reform accelerates a transformation that is already underway: the shift from a volume-driven approach to one based on trust, qualification and value.
Armatis Portugal: Bridging languages and cultures in the pursuit of excellence
Management has announced the recruitment of nearly 100 new staff members
Should You Outsource Customer Service? A 4-Step Readiness Guide
A 4-step readiness guide to decide whether to outsource, what model fits your business, and which guide to read next. No vendor names. Share on Table of contents Most outsourcing decisions go wrong before the first RFP is even sent, because the company hasn’t yet answered the questions that determine what kind of provider, delivery […]
How Many Agents Do You Need? A Staffing Calculator for In-House and Outsourced Teams
How many agents do you need? A staffing calculator comparing in-house and outsourced models, with the real formulas and a worked example. Share on Table of contents The same monthly contact volume produces a different headcount depending on whether you staff it in-house or through an outsourced provider. This isn’t a pricing trick. It comes […]
How to Compare Customer Service Outsourcing Proposals
How to compare customer service outsourcing proposals that use different formats, pricing models, and language, without missing the real risks. Share on Table of contents Three proposals land in your inbox. One prices by the hour, one by the interaction, one by a blended monthly rate. One promises “24/7 support,” another “extended coverage,” a third […]
The 25 Criteria for Evaluating a Customer Service Outsourcing Provider
A complete scorecard of 25 criteria to evaluate any customer service outsourcing provider, grouped into 5 categories you can score directly. Share on Table of contents Most vendor evaluations collapse into two criteria: price and gut feeling. That’s how companies end up signing with a provider who looks great in a sales deck and struggles […]
