First customer service outsourcing: how to succeed without losing control and performance
First customer service outsourcing: how to succeed without losing control and performance Share on Outsource your customer service for the first time is a major strategic step for any business. This decision sparks both excitement and caution: how to guarantee customer experience quality? How to maintain precise, effective oversight? How to ensure the provider shares your […]
Disability: Building an environment where everyone has a place
Disability: Building an environment where everyone has a place Discover the interview with Rémi Oyharcabal, HR Manager and Disability Referent at our Bordeaux site. Share on The European Week for the Employment of People with Disabilities (SEEPH) is a key event to raise public awareness about disability issues and promote inclusion across social and professional […]
ESCDA 2026 Customer Service Awards: Armatis Clients Excel: ENGIE, TotalEnergies, Carrefour Winners
Share on Once again, several Armatis-supported clients have been honored at the 2026 Customer Service of the Year Awards (ESCDA). This recognition highlights their ongoing commitment to delivering outstanding customer experiences. ENGIE: Double winner in consumer and professional categoriesENGIE excelled in two categories. This strong recognition reflects team dedication and a strategy focused on impeccable […]
International Day for the Elimination of Violence Against Women: commitment to diversity and prevention
Share on November 25 marks the International Day for the Elimination of Violence Against Women, a symbolic date highlighting the urgent need to act against this worldwide scourge. At Armatis, this commitment goes beyond a day; it builds on continuous actions promoting diversity, inclusion, and prevention. Statistics tell the urgent story: nearly one in three […]
How an insurance provider strengthened claims management and improved customer satisfaction
How an insurance company strengthened its claims management and improved customer satisfaction The context A major insurance player wanted to improve handling and processing of mobile-related claims like theft, damage, and breakdowns. It also needed flawless service quality on inbound assistance flows while staying flexible amid activity fluctuations. The goal: deliver smooth, rapid customer experiences […]
Ecommerce Customer Service Guide: 7 Strategies to Satisfy, Retain Customers & Boost Sales
73% of customers switch brands after a bad experience. Discover the 7 levers to optimize your ecommerce customer service and boost sales. Share on In the hyper-competitive ecommerce world, most companies focus on customer acquisition. Yet this strategy often feels like filling a leaky bucket. The real challenge is not attracting customers, but retaining them. […]
How a leading mutual insurance provider multiplied its commercial performance
The context A French leader in retirement solutions for professionals wanted to boost the performance and quality of its B2B outbound campaigns. The goal: maintaining a premium customer experience while accelerating growth in a highly competitive market. Results service quality rate 0 % quality score 0 % Industry Mutual insurance (B2B) Scope & channels Multichannel […]
Customer Relations: Training and Supporting Teams During Peak Season
Peak season is the ultimate stress test for customer service centers, where rapid training and team well-being become the keys to delivering an exceptional customer experience under intense pressure. Share on Black Friday. Christmas. The sales. For retail and e-commerce, these are the “moments of truth.” In just a few weeks, brands generate a huge part […]
Black Friday & Cyber Monday : 10 strategies top e-commerce leaders are deploying
Discover 10 concrete actions to maximize sales, boost average order value, and transform visitors into loyal customers during Peak Season. Share on The clock is ticking The Peak Season has evolved. It is no longer a sprint; it is a marathon that is currently entering its final, most critical lap. As you read this, shoppers […]
Movember: a global movement for men’s health
Share on Movember, a blend of “moustache” and “November”, is a global movement that began in Australia in 2003. Its goal is to encourage men to grow a moustache throughout November to raise awareness about critical men’s health issues, including prostate and testicular cancer, mental health, and suicide prevention. The moustache becomes a symbol for […]
