E-commerce: Anticipate seasonal peaks without compromising service quality
Seasonal peaks don’t happen by chance. Between anticipation, tools, training, and agility, discover how preparation—and the right partner—can turn pressure into sustainable performance. Share: The holiday rush, summer sales, Black Friday, back-to-school season… Every year, these key moments shape the e-commerce calendar. And every year, they bring the same challenge: how to handle massive increases […]
Black Friday: Turn your customer relationships into a growth engine
Black Friday: Turn your customer relationships into a growth engine Black Friday is no longer won with discounts alone. It’s won through experiences. In a saturated market, turning customer relations into a real strategic weapon can transform every interaction into a sales opportunity. Share: Black Friday has evolved beyond a storm of promotions. It’s now […]
ECOVADIS: Armatis renews its Gold Medal and raises its score
Share: Armatis reaffirms its commitment to corporate social responsibility (CSR) by once again achieving the EcoVadis Gold Medal, with an improved score of 79/100 compared to 76/100 in 2024. This result highlights the strength of our approach and our continuous improvement efforts. Already a Gold-rated company for several years, Armatis now strengthens its position among the top 4% of companies […]
How an e-commerce giant quadrupled customer satisfaction with Armatis
The Context An international marketplace, experiencing explosive growth and millions of active users with thousands of daily transactions, faced several strategic challenges: A sharp and constant rise in customer requests High-volume, time-consuming moderation needs Tightened security requirements to prevent fraud Extremely high user expectations for fast and high-quality responses A reputational risk to manage with […]
Banking, Insurance, E-commerce, Public Sector: Why the Most Demanding Industries Outsource Customer Care
Share: In sectors where every interaction matters, missing a call, email, or message can cost far more than just a lost opportunity, it can impact reputation, customer loyalty, or even regulatory compliance. Facing these stakes, leading companies adopt a clear strategy: outsourcing their customer relationship management. But this is not simply about delegating to cut […]
Armatis and the Sustainable Development Goals: Interview with Tiphaine Trouessard, CSR & Compliance Officer
Partager : Chaque année, le 25 septembre est l’occasion de célébrer l’anniversaire des Objectifs de Développement Durable (ODD), adoptés par l’ONU en 2015 pour répondre aux grands défis sociaux, environnementaux et économiques d’ici 2030. Chez Armatis, ces objectifs sont au cœur de notre stratégie RSE. Signataire du Pacte Mondial des Nations Unies depuis 2007, nous […]
Pink October 2025: Armatis Takes a Stand Against Breast Cancer
Every October, the world comes together for Pink October — Breast Cancer Awareness Month. Launched in 1994 in the United States, this global movement emphasizes the vital importance of early detection and prevention in the fight against breast cancer. Share: Across Europe, breast cancer remains the most commonly diagnosed cancer among women, with nearly 525,000 new […]
NPS, CES, CSAT… Which Customer Experience Metrics Should You Choose?
Explore the essential indicators – NPS, CES, and CSAT – to measure and optimize customer experience. Learn how to use them effectively to build loyalty and boost business performance. Share: When a customer spontaneously recommends your product… or abandons their cart at the last minute, they’re sending you a message—often without words. Every interaction, every […]
How a European group revitalized its NPS and unified its multilingual customer service with Armatis
Context A European retail and fashion group chose Armatis to redesign the customer experience for its premium brands operating across several European markets. The starting point was delicate, with very low customer satisfaction levels threatening the group’s brand image. The collaboration began with a single brand. Thanks to rapid and tangible improvements, the partnership naturally expanded to include other brands in the portfolio. Key results in the first months […]
How we helped a European telecom leader boosted its sales performance
Context A major European telecom operator chose Armatis to optimize its telesales activities and strengthen its customer acquisition strategy. With operations across multiple markets and a wide range of services (fiber, mobile, ADSL), the challenge was to maximize commercial performance while maintaining a high-quality customer experience. This 20-year collaboration demonstrates Armatis’ ability to adapt to […]